2023 Managing Process Knowledge: Retail and Wholesale Industry Report

Published On:
April 30, 2023
Authored By:
Members-Only Content:

In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve employee engagement. This report provides a concise overview of survey results, covering a wide range of topics, including:

  • Strategy and governance for process knowledge
  • Identifying and documenting process knowledge
  • Organizing and accessing process knowledge
  • Managing the content lifecycle for process knowledge
  • Challenges and outcomes of managing process knowledge


Presented in this report are the findings of respondents in the Retail and Wholesale industry. To view the Managing Process Knowledge cross-industry survey summary report, click here.