Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few organizations are well-positioned to combine the two effectively.
During a member-only webinar, the KM Research Team at APQC hosted two experienced leaders who shared their insights into managing process knowledge within their organizations. The discussion emphasized the importance of aligning KM and process work to achieve strategic objectives, and how this integration can lead to transformative results in real-life contexts.
In this article, we summarize the information necessary for effective process knowledge management to combine the perspectives of both process and knowledge management.