2023 Managing Process Knowledge: Knowledge Management Function Report

Published On:
April 29, 2023
Authored By:
APQC
Members-Only Content:

In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee engagement. An overview of survey results is provided in this report. Topics covered include:  

  • Strategy and governance for process knowledge
  • Identifying and documenting process knowledge
  • Organizing and accessing process knowledge
  • Managing the content lifecycle for process knowledge
  • Challenges and outcomes of managing process knowledge

 

In this report, we summarize the findings of respondents in the Knowledge Management function. To view the overall Managing Process Knowledge survey summary report, click here.

Also found in Managing Process Knowledge
Type:
Data and Measures
Topics:
Knowledge Management, Content Management, KM Roles, Governance, and Leadership, KM Strategy, Communities and Networks, Organization Structures, Business Process Management (BPM), Process Improvement, Process Management
Tags:
Governance , Knowledge centered support (KCS), Roles and responsibilities 

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