Who Are the People of Process?

Published On:
November 1, 2019
Authored By:
APQC
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Process management is aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and (4) identifying opportunities for improvement. This goal for organizational improvement requires a wide array of activities and skills. Similarly, the people of process work also vary widely from their role and background to where they sit in the organization.

This infographic highlights the insights from the “People of Process Management” survey around background, roles, and responsibilities of process professionals.