Establishing Knowledge Flow Processes

Published On:
November 25, 2020
Authored By:
APQC
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Given that a process is how work occurs, the purpose of KM is to enable the knowledge flow process, which involves creating, identifying, collecting, reviewing, sharing, accessing, and using knowledge. This article breaks down the knowledge flow process capability statements, ranging from levels 1 to 5 on the APQC Levels of Knowledge Management Maturity scale.