2024 KM Priorities and Predictions

Last updated:
April 11, 2024
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The traditional ways of managing knowledge have been significantly disrupted by the events of the 2020s. As a result, new and creative approaches have emerged to address pressing business needs. Knowledge management (KM) has evolved to meet these challenges and presents new opportunities, investments, and challenges. This content collection is based on APQC's 2024 annual research on KM priorities and challenges. Our research provides an update on the current state of KM and explores its future. The topics covered include:

  • the role and status of KM inside organizations,
  • top priorities for KM programs, 
  • the impact of new technologies,
  • and the direction of the KM discipline and the necessary requirements to get there.