Training Course Catalog

APQC’s Process Basics learning path is designed to provide foundational understanding and skill development toward proven techniques and practices for design and management of the work done across an organization. The courses include training on process and process management best practices that work across all sizes and types of organizations. You will gain understanding of critical process design practices that not only produce an effective and efficient process, but also make it sustainable and enable both continuous and transformative improvement.

This course illustrates the overlap and alignment of process and knowledge techniques, shows how knowledge and process workers can leverage the cross-over skills and working together, and how sustainable change within organizations can only be achieved with both.

This introductory course to knowledge management provides definitions and fundamentals for getting knowledge management started in your organization. A participant will learn why organizations build knowledge management capabilities and the value it can provide. Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.

This course will discuss the foundational principles for effective governance that can be applied in
both process management and knowledge management.

This course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.

This training course delivers the latest methodologies, processes, and best practices for managing content. This course provides an in-depth understanding of content management and criteria to identify high-value content that is important to an organization's business outcomes.

This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will provide common ways to identify critical knowledge and what roles are most effective in a structured knowledge elicitation and transfer event.

This workshop presents measurement essentials learned through APQC's research and hands on work with organizations. The session will include strategies for securing organizational buy-in and trust for selected measures.

In this course, participants will learn essential process mapping techniques and how to link critical knowledge assets to the processes. Through real-life examples and practical tips, participants will gain insights on how to apply these techniques for tangible benefits in your organizations.

This course will focus on how to use principles of process design and analysis for helping knowledge flow across the enterprise. A knowledge management governance focused on processes and roles will be introduced and used to support the interactive exercises.

During this course, participants will learn how to define an end-to-end (E2E) process that leverages the power of a process framework and avoids multiple, conflicting versions of E2E processes and their process components. Participants will leave being able to select an end-to-end (E2E) process approach that fits your organization’s needs.

This course will focus on the critical elements of communities of practice (CoP) design and tips and techniques to help you plan your organization’s CoP strategy.

This two-day intensive boot camp is designed to provide participants with the knowledge and
practical skills necessary to apply knowledge practices and principles in your organization.

In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations.

Participants will step into a typical workplace environment to confront challenges like finding and reusing knowledge and see how these challenges impact performance and morale. Working with KM experts, the team will identify critical knowledge needs and redesign the workflow such that knowledge is captured and transferred while the work is being performed.