
Training Course Catalog
APQC’s accredited training courses and certifications offer an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and performance.
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Process Basics Learning Path
APQC’s Process Basics learning path is designed to provide foundational understanding and skill development toward proven techniques and practices for design and management of the work done across an organization. The courses include training on process and process management best practices that work across all sizes and types of organizations. You will gain understanding of critical process design practices that not only produce an effective and efficient process, but also make it sustainable and enable both continuous and transformative improvement.
5 courses | 175 lessons
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Integrating Process and Knowledge
This course illustrates the overlap and alignment of process and knowledge techniques, shows how knowledge and process workers can leverage the cross-over skills and working together, and how sustainable change within organizations can only be achieved with both.
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Introduction to Knowledge Management
This introductory course to knowledge management provides definitions and fundamentals for getting knowledge management started in your organization. A participant will learn why organizations build knowledge management capabilities and the value it can provide. Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.
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Governance Essentials for Process and Knowledge Management
This course will discuss the foundational principles for effective governance that can be applied in
both process management and knowledge management. -
Introduction to Process
This course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.
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Fundamentals of Content Management
This training course delivers the latest methodologies, processes, and best practices for managing content. This course provides an in-depth understanding of content management and criteria to identify high-value content that is important to an organization's business outcomes.
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Knowledge Elicitation
This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will provide common ways to identify critical knowledge and what roles are most effective in a structured knowledge elicitation and transfer event.
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Establishing Effective Measures and Analytics
This workshop presents measurement essentials learned through APQC's research and hands on work with organizations. The session will include strategies for securing organizational buy-in and trust for selected measures.
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Essential Skills to Map Process and Knowledge
In this course, participants will learn essential process mapping techniques and how to link critical knowledge assets to the processes. Through real-life examples and practical tips, participants will gain insights on how to apply these techniques for tangible benefits in your organizations.
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Embedding Knowledge in the Flow of Work
This course will focus on how to use principles of process design and analysis for helping knowledge flow across the enterprise. A knowledge management governance focused on processes and roles will be introduced and used to support the interactive exercises.
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Designing End-to-End Processes
During this course, participants will learn how to define an end-to-end (E2E) process that leverages the power of a process framework and avoids multiple, conflicting versions of E2E processes and their process components. Participants will leave being able to select an end-to-end (E2E) process approach that fits your organization’s needs.
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Designing and Sustaining Communities of Practice
This course will focus on the critical elements of communities of practice (CoP) design and tips and techniques to help you plan your organization’s CoP strategy.
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Knowledge Fundamentals (Boot Camp)
This two-day intensive boot camp is designed to provide participants with the knowledge and
practical skills necessary to apply knowledge practices and principles in your organization. -
Knowledge Mapping
In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations.
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Applying Knowledge Practices in the Flow of Work (Learning Lab)
Participants will step into a typical workplace environment to confront challenges like finding and reusing knowledge and see how these challenges impact performance and morale. Working with KM experts, the team will identify critical knowledge needs and redesign the workflow such that knowledge is captured and transferred while the work is being performed.