Establishing Effective Measures and Analytics
Course Description
Unlock the power of data with APQC’s Establishing Effective Measures and Analytics course. Learn how to define meaningful metrics, ensure data integrity, and apply analytics to drive smarter decisions and better performance. Based on APQC’s research and real-world experience, this course equips business leaders with the tools to align measurement with strategy, gain organizational buy-in, and turn insights into action.
This course is designed as a collaboration between APQC and The Competency Alliance (TCA).
Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
(You can choose your language preference after purchase)
Learning Outcomes
- Define and align key data and analytics terminology
- Explain core measurement principles and proven practices
- Describe common analytics techniques and their practical applications
- Understand the power of analytics across the product/services lifecycle
- Align knowledge management outputs with business process inputs and outcomes
Audience
- Business leaders that need to sponsor and apply measures and analytics to decision making, projects, performance, or processes.
- Business leaders who sponsor or oversee performance measurement and analytics initiatives.
- Process improvement professionals such as Lean Six Sigma practitioners or operational excellence teams.
- Project managers who need to track and report on project performance using meaningful metrics.
- Data & analytics teams including analysts and data stewards who support measurement and reporting.
- Knowledge management professionals aligning KM outputs with business process performance.
- Strategy & planning teams who use measurement to guide strategic decisions and monitor progress.
Syllabus
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- Common Terminology
- Reduce Cycle Time For Widget Production
- Understand Raw Data as “Pieces Of Information”
- Transforming Raw Refined Data
- Converting into Information
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- Overview of Basic Measurement System
- Understanding Process Performance
- Identifying What to Measure
- Aligning Measurement to Business Value
- Creating A Business Value Path
- Business Value Path Example
- Components of a Well-Defined Measure
- Benefits of Monitoring
- The Role of Monitoring
- The Role of Reporting
- Getting Started: Where and How?
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- Principles of Data Collection Integrity
- The Critical Role of Data Validation
- Data Normalization Techniques
- Common Challenges with Metrics and KPIs
- Managing Complexity in Measurement
- Metric Examples and Use Cases
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- Turning Measures into Insights
- Types of Analytics
- Analytical Techniques
- Reasons for Leveraging Analytics
- Selecting Analytics Efforts
- Setting Up an Analytics Team Approach
- Getting Results to Stakeholders
- Leveraging Technology for Analytics
- Connecting Analytics to Benchmarking
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- Scoping Process Improvement Initiatives
- Navigating and Managing Organizational Change
- Common Mistakes
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
