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Establishing Effective Measures and Analytics
Course Description
Establishing a measurement system and approach gives organizations a structure for consistent and effective measurement. However, measurement essentials focus on how to identify, define, collect, and report measures that make a difference. This workshop presents measurement essentials learned through APQC's research and hands on work with organizations. The session will include strategies for securing organizational buy-in and trust for selected measures.
Learning Outcomes
- Define and align common data and analytics terms
- Explain measurement principles and proven practices
- Describe analytics, common techniques, and how to use them
- Understanding the power of benchmarking and its various forms
Audience
This course is ideal for business leaders that need to sponsor and apply benchmarks to projects, performance, or processes.
Syllabus
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- Common Terms
- Goal: Reduce Cycle Time For Widget Production: Raw Data = “Pieces Of Information”
- Goal: Reduce Cycle Time For Widget Production: Refined Data
- Goal: Reduce Cycle Time For Widget Production: Information
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- Basic Measurement System
- Process Performance
- What To Measure?
- Measurement Alignment: The Value Path
- Creating A Business Value Path
- Business Value Path Example
- Components Of A Defined Measure
- The Benefits Of Monitoring
- Monitor Is More Than Measuring
- Control Is More Than Reporting
- Where To Start?
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- What Is Benchmarking?
- Benchmarking Defined
- Continuous Learning
- APQC Benchmarking Code Of Conduct
- Data And Analytics Glossary
- Why Organizations Benchmark
- Benchmarking Is Not….
- Benchmarking Reinforces Change
- Benchmarking Forms: Performance Based Vs Practice Based
- Applications Of Benchmarking
- Benchmarking Forms: Competitive Vs Strategic
- Preferred Collection Type
- Key Considerations
- Business Trends
- Cost Of Not Knowing
- Resistance To Measurement
- APQC's Benchmarking Methodology
- Using Benchmark Data
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- Data Collection Integrity
- Data Validation Is Critical
- Data Normalization
- Challenges Of Metrics/KPIs
- Complexity
- Metric Examples
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- Roadmap To Improving Performance
- Scoping The Process Improvement
- Understanding & Managing The Change
- The Most Common Mistakes
- After This Session
Continuing Education Units (CEUs)
.8
As an IACET Accredited Provider, APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
