Improving Process Performance with Analytics
Course Description
The process performance workshop prepares participants to understand process performance measurement and the importance of monitoring and controlling their processes. Leading, in-process, and lagging indicators will be discussed, with emphasis on how these indicators should align to organizational needs and performance goals.
Participants will learn how to identify control points and their associated measures, connect process measures to strategic objectives and critical success factors, and build integrity into defining and managing process measures.
Learning Outcomes
- Understand the role of analytics in business process improvements
- Know how to identify relevant process data to support decision making
- Be able to learn and apply APQC’s analytics methodology tools with hands-on learning exercises
- Understand how to take your process improvement efforts to the next level
Audience
Process improvement practitioners and SMEs who will be designing, improving and leading processes.
As an IACET Accredited Provider, APQC offers between .4 and .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Syllabus
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- Analytics Defined
- Poll: Analytics Maturity
- APQC’s Process Approach
- Seeing the Big Picture
- Process Performance: Monitor and Control
- How Process Analytics are Used
- Business Process Analytics
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- Getting Started
- Process Analytics Overview
- Step 1: Define the Value Path
- Step 1: Set an Expectation
- Step 2: Identify Data
- Steps 3 & 4: Collect Data and Conduct Analysis
- Actionable Analytics
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- Project Overview
- Value Path Example
- RQ1: Cycle Time
- RQ2: Customer Retention
- RQ3: Costs
- Top Performer Analysis (Top Quartile)
- RQ1: Effects of Strategies to Reduce Cycle Time
- RQ2: Effects of Business Entity Strategy on Customer Retention
- RQ3: Effects of Initiatives on Costs
- Key Takeaways
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- Types of Business Analytics Projects
- Strategy Analytics Examples
- Exercises Overview
- Value Path Analysis Activity
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- Measures and Value Path
- Measuring Business Processes
- Example Process Measures
- Adapt: Keys and Roadblocks
- Measures Activity
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- Hypotheses Development
- Hypothesis Example
- Hypotheses Matrix Activity
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- Value Path Analysis and Results
- Analysis and Reporting Processes
- Analysis and Building Buy-In
- Utilizing Analysis Results
- Creating the Business Case
- Preview Results
- Corrective Action
- APQC’s Top Performer Predictive Analytics
- Top Performance in Cost
- Top Performance in Customer Retention
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- Highlights and Wrap-Up
- Course Evaluation