Picking Process Measures and Benchmarking: How to Apply the Process Classification Framework (PCF)

Organizations know that choosing the right measures is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable insights into a process’ performance, helps identify current challenges and opportunities, and aligns with the organization’s culture and strategic goals.

However, organizations do not have to start their measure selection process with a blank slate. There are several methodologies, frameworks, and industry standards available that outline potential measures. Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications including identifying best-fit measures to manage process performance. 

This article discusses how to pick process measures to benchmark and how to apply process frameworks.