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Introduction to Benchmarking
Course Description
In this introduction to benchmarking course, you'll gain a holistic understanding of the essential practice of benchmarking and its application within the APQC framework. APQC has developed a robust four-phase methodology for conducting benchmarking exercises. Throughout this course, you will explore each phase to gain an understanding of the steps and techniques to conduct effective benchmarking and achieve higher-quality results. APQC guides you through creating surveys, gathering and validating data, and sharing actionable results that guide organizations to accelerate innovation and change.
This course is designed as a collaboration between APQC and The Competency Alliance (TCA).
Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
Learning Outcomes
- Define what a benchmark is and how to use benchmarking
- Describe and identify the different forms of benchmarking
- Understand the benchmarking methodology
- Plan ethical benchmarking in an organization
Audience
- Business leaders needing to manage and improve performance
- Benchmarking specialists
- Researchers
- Measurement specialists
- Process design and improvement specialists
Syllabus
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- Origin of the term Benchmark
- Benchmarking Defined
- How Organizations Leverage Benchmarking
- Effective Benchmarking
- Setting Context for Benchmarking
- Why Organizations Benchmark
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- Types of Benchmarks
- Key Considerations
- Benchmarking is Not
- Benchmarking Reinforces Change
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- Benchmarking Methodology
- Benchmarking Methodology Phases
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- Plan Overview: Key Steps
- Setting a Strategic Direction
- Defining the Scope: First and Second
- Defining the Scope: Structure
- Defining the Scope: Template
- Data Collection Options
- Preferred Collection Types
- Plan Deliverables
- Plan Roadblocks
- Plan Summary
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- The Screening Process: Selecting Partners
- The Screening Process: Challenges
- Tips for Identifying and Screening Partners
- Collecting Information from Partners
- Collect Deliverables
- Collection Roadblocks
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- Data Validation
- Data Normalization
- Data Normalization Example
- Activity
- Data Analysis - Descriptive
- Analyze Deliverables
- Potential Analysis Pitfalls
- Analysis Summary
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- Collaborating with Stakeholders
- Engaging and Supporting Stakeholders
- Roadmap to Improving Performance
- Adapt Deliverables
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- Introduction to Benchmarking Code of Conduct
- Benchmarking Code of Conduct
- PAS 7070 - Standard for Benchmarking
- The Most Common Mistakes in Benchmarking
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- Assessment
- Additional Resources
- Course Evaluation
- Thank You And Wrap-Up
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
