Finding the Right Measures for Process and Performance Management and the Business

As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important than ever. However, picking and aligning the “right” key performance indicators (KPIs) to an organization’s goals is often easier said than done. 

In a roundtable conversation facilitated by Madison Lundquist (Principal Research Lead, Process and Performance Management at APQC), participants from diverse industries and functional areas gathered to seek guidance on a variety of topics related to measurement.

This article provides a summary of the roundtable’s key themes.