Introduction to APQC's Process Classification Framework (PCF)

Published On:
January 09, 2024
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APQC’s Process Classification Framework (PCF)® creates a common language to discuss, benchmark, and organize the work that businesses perform. In this article, you will learn:

  • what the PCF is, 
  • why organizations use it, 
  • the difference between cross-industry and industry-specific PCFs, and 
  • how to access process definitions and metrics for processes in the PCF.