Introduction to APQC's Process Classification Framework (PCF)

APQC’s Process Classification Framework (PCF)® creates a common language to discuss, benchmark, and organize the work that businesses perform. In this article, you will learn:

• what the PCF is, 
• why organizations use it, 
• the difference between cross-industry and industry-specific PCFs, and 
• how to access process definitions and metrics for processes in the PCF.