Productivity Isn’t a People Problem: What the Data Really Shows

Organizations don’t have a motivation problem—they have a friction problem.

That was one of the clearest takeaways from APQC’s recent webinar on what’s really driving (and draining) organizational productivity. Drawing on new survey data and practitioner insights, the session unpacked a persistent disconnect: employees are motivated to do good work, but the systems around them often make that harder than it should be.