Canadian Imperial Bank of Commerce Case Study: Using the PCF to Boost Process Map Efficiency

Toronto-based Canadian Imperial Bank of Commerce (CIBC), one of Canada’s largest banks, has a matured process management practice. In fact, prior to adopting APQC’s Banking Process Classification Framework® (PCF), the bank had already achieved success in rolling out its enterprise process map repository. The challenge that impelled CIBC to seek out a process framework was a matter of “process visibility.”

This case study looks at why CIBC chose APQC's Banking PCF and how it used the PCF to deploy a new process consolidation dashboard.