How Organizations are using APQC's Process Classification Framework (PCF)-Pearson Case Study

Published On:

September 04, 2014

Authored By:

APQC

Public Content:

In mid-2013, Pearson started an enterprise resource planning (ERP) implementation project that focused on finance and operations. This case study explores how Pearson's global change and process excellence (GCPE) team used APQC's Process Classification Framework^SM (PCF) as the foundation and common language to facilitate the co-development of standardized finance and operations processes with a methodology that is comprised of four stages: diagnose, design, deliver, and sustain-known at Pearson as 3DS.

Type:

Case Study

Topics:

Process and Performance Management, Process, Business Process Management (BPM), Organizational Improvement, Process Framework, Process Mapping

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

How Organizations are using APQC's Process Classification Framework (PCF)-Pearson Case Study

Related Resources

Applying End-to-End Processes

Applying Governance and Roles to End-to-End Processes

Process Audits and Process Maturity Assessments

Process Audit Fundamentals

APQC's Process Excellence Assets

Reflect, Connect and Envision: Conference Insights and Future Topics of Research

The Power of Process Knowledge: True Stories of Transformation

Managing Process Knowledge

2023 Process and Performance Management Webinars

End-to-End Process Maps and Measures: Sales and Operations Planning (Excel)

Getting Started with End-to-End Processes

End-to-End Process Maps and Measures: Sales and Operations Planning