Putting Process Frameworks into Action: A Concentra Analytics Case Study

Published On:

July 11, 2019

Authored By:

APQC

Public Content:

This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and standardized processes, roles, and areas of responsibility for each function by using a workforce analysis and modeling product.

Type:

Case Study

Topics:

Workforce Planning, Organization Structures, Organizational Performance Analytics, Process and Performance Management, Process, Business Transformation, Organizational Improvement, Process Framework

Industries:

Software

Tags:

Process tools, Roles and responsibilities , Advanced analytics

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Putting Process Frameworks into Action: A Concentra Analytics Case Study

Related Resources

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2023 Process and Performance Management Webinars

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Getting Started with End-to-End Processes

End-to-End Process Maps and Measures: Sales and Operations Planning (Excel)

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