Using APQC's Process Classification Framework (PCF)-Elevations Credit Union Case Study

Published On:
February 28, 2014
Authored By:
APQC
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Elevations Credit Union was faced with a dilemma: its existing procedures lacked ownership and governance and most of the way the organization did business was based on employee knowledge and emails. This case study explores how Elevations used APQC's Process Classification Framework (PCF) to address its lack of process and embed a process-oriented culture within the organization. As a result of its five year journey from its initial process baseline assessment to establishing a continuous improvement methodology within the organization, Elevations has cited both process and financial improvements.