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Process Fundamentals (Boot Camp)

Course Description

The Process Fundamentals Boot Camp is designed to equip participants with essential skills and knowledge needed for effective process management. Organized around the Seven Tenets of Process Management, this course explores the characteristics of high-performing organizations that effectively manage their processes. The boot camp is comprised of foundational best practices and learnings from APQC courses:
 

  • Process Management Essentials
  • Process Framework Essentials
  • Process Design Essentials
  • Process Analysis Techniques
  • Designing End-to-End Processes

This boot camp serves as an excellent foundation and stepping stone to the Process Manager and Framework Professional certifications.

Learning Outcomes

  • Participants will gain an understanding of mature process practices and principles
  • Participants will acquire practical skills for designing and analyzing processes
  • Participants will apply a process framework to improve process management, content management, and benchmarking

Audience

Process management leaders, practitioners, improvement managers who are establishing, running or improving process management within their organization or business unit.

Syllabus

    • What Is a Process? 
    • Understanding Process Management 
    • APQC's Seven Tenets Explained 
    • A Quick Look Within Each Tenet 
    • The Journey of Process Management 
    • Knowledge Check

    • Introduction 
    • Strategic Alignment in Detail 
    • Strategic Alignment Matrix 
    • Strategic Alignment Matrix Guide 
    • A Best Practice View of Strategic Alignment 
    • Knowledge Check

    • Governance Overview 
    • Governance 
    • Process Management Is a Team Sport 
    • Process Roles 
    • Governance Model 
    • Knowledge Check

    • Models Capture "What" and "How" 
    • Process Frameworks Connect the Enterprise 
    • Frameworks and Visibility Are Key for End-to-End Processes 
    • Example of Frameworks in Action 
    • Process Models Document Essential Process Knowledge 
    • Knowledge Check

    • Introduction 
    • People, People, People 
    • The Change Management Question 
    • Training 
    • Develop A Plan 
    • A Best Practice Example to Manage Process Change 
    • Knowledge Check

    • Process Performance Intro 
    • Process Performance 
    • Process Measures 
    • Knowledge Check

    • Process Improvement Intro 
    • Process Improvement Never Ends 
    • How to Avoid Random Acts of Improvement 
    • Manage Process Improvement Like a Project 
    • Knowledge Check

    • Tools & Technology Intro 
    • Tools & Technology 
    • Technology as an Enabler and Accelerator 
    • Knowledge Check

    • PCF Analogies 
    • What Is a Process Framework? 
    • SCOR Framework Lead In 
    • SCOR Framework 
    • Knowledge Check

    • Primary Uses for a Process Framework 
    • Process Standardization 
    • Capture How Work Gets Done 
    • Content Management & Benchmarking 
    • Knowledge Check

    • Customizing A Framework 
    • Steps to Customize a Framework  

    • Where Do I Go from Here? 
    • Knowledge Check

    • Process Models Help with the Design 
    • A Look Inside the Process Classification Framework 
    • How to Access the PCF From APQC.org 
    • Structure of PCF 
    • Business Capabilities - PCF 
    • Process Design Relationship Map 
    • Knowledge Check

    • Process Scope 
    • Relevant Environments 
    • Boundaries and Constraints 
    • Triple Constraint 
    • Stakeholders 
    • Process Challenges - APQC Infolink 
    • End-to-End Slides 
    • Knowledge Check

    • Process Analysis 
    • Roles and Collaboration 
    • RACI Template 
    • Completing a RACI Chart 
    • Completing a RACI Chart Download 
    • Knowledge Check - RACI Activity
    • SIPOC Holistic View 
    • SIPOC Template 
    • Completing a SIPOC 
    • Completing a SIPOC Download 
    • Knowledge Check - SIPOC Activity
    • Process Definition Document 
    • Completing a Process Definition Document 
    • Completing a Process Definition Document Download 
    • Knowledge Check - PDD Activity

    • Tailoring and Variations 
    • Publishing Best Practices  

    • Introduction to Process Analysis Techniques 
    • Knowledge Check

    • Defining a Well-Designed Process 
    • Knowledge Check

    • Understanding Process Requirements and Determining What They Are 
    • Knowledge Check

    • Process Workflow and Cycle Time Analysis 
    • Knowledge Check

    • Risk Assessment Concepts and Techniques 
    • Failure Mode and Effects Analysis 
    • FMEA Video 
    • Poka Yoke Concept 
    • Knowledge Check

    • Concepts in Value and Waste 
    • Kaizen Approach 
    • DMAIC-A Process Analysis Structure 
    • Knowledge Check

    • Resource Needs and Costs 
    • Knowledge Check
    • Instructor Video  

    • End-to-End (E2E) Overview 
    • What Is an End-to-End (E2E) Process 
    • Identifying E2E Processes 
    • Determine the Level of Detail 
    • Benefits of E2E 
    • Risks of Mismanaging E2E 
    • E2E Processes - Order to Cash 
    • Using the PCF to Define Order to Cash (slides 23 and 24) 
    • Handoffs Are Not Always Sequential 
    • Audience Detail and Analysis 
    • Process Analysis 
    • Knowledge Check

    • Process Variants 
    • Happy Path and Process Variants  

    • Approaches 
    • I2M At Hospira 
    • Alignment Example 
    • Knowledge Check

    • Stakeholder Involvement 
    • Common Barriers to Success 
    • Who Is Part of The Process/Common Process Management Roles 
    • Enable Measurement 
    • Garnering Cross-Functional Buy-In 
    • Knowledge Check

    • Benefits Are in Reach 
    • Benefits Take Effort to Realize 
    • Presenter Close Out Video 
    • Designing End-to-End Processes Quick Link List 
    • Course Evaluation
Continuing Education Units (CEUs)
1.6

As an IACET Accredited Provider, APQC offers 1.6 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

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