Navigating the Great Retirement with KM & AI

To better understand the ‘Great Retirement’ and its impact on knowledge management (KM) programs, APQC partnered with eGain for a global survey of 1,000 organizations. While organizations recognize the risk of knowledge loss from retirements, many lack mature processes, technology and a knowledge sharing culture to address it. This white paper synthesizes findings on current knowledge capture and transfer processes, AI adoption, and workforce readiness, offering actionable insights and strategies to help organizations mitigate risk, improve KM maturity, and prepare for critical workforce transitions.

Topics Include:

• The current state of knowledge capture and transfer practices
• How AI adoption is transforming KM and knowledge preservation
• Workforce readiness and change management strategies
• Actionable recommendations for mitigating risk and improving KM maturity

Read the full article and discover how your organization can safeguard its expertise and thrive through the Great Retirement.