APQC’s KM Capability Assessment Tool looks at everything from your KM strategy to how KM is funded, the governance in place, the processes and approaches, the technology, and the sophistication of your measures. It measures your KM program against APQC’s Levels of Maturity, a five-step maturity model for KM programs. Your results will reveal the overall maturity rating for your KM program, as well as your maturity rating in each of 12 component areas, such as measurement, change management, and IT.
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This assessment will help you understand where your biggest gaps are and where you need to focus your attention in order to advance the goals of your KM effort. An APQC representative will also sit down with you to talk about your ranking and help you figure out the next steps for progression.
All submissions to APQC's benchmarking database must be collected using APQC's easy-to-use Microsoft Excel data collection instruments. Please download a fresh copy of the assessment file by clicking the “download assessment” button.
Each capability assessment offers an Excel-based data collection tool consisting of the survey itself and any relevant information needed to understand the survey and complete the data collection instrument. The consolidated data collection tool is intended to simplify the collection of data within your organization.
Once you have completed the data collection instrument, simply upload the file using APQC's secure file upload tool. Visit this URL to upload your file: https://zurl.co/8Rg92. If you are unable to connect to that web site, please contact the helpdesk for more information by sending an email to email@example.com. Please do not send privileged, confidential, or non-public data to APQC via email. Please contact the helpdesk on firstname.lastname@example.org if you have any further questions.
APQC analysts will immediately begin validation of your submission.