Knowledge Management Capability Assessment Tool

4-6 hours
1 week
A comprehensive capability assessment

Version 2.0

Leveraging over a decade of learning from users of its Knowledge Management Capability Assessment Tool, APQC has modernized this model and its supporting tools to provide a better user experience. We have updated the assessment making it easier for you to complete, and enhanced the resulting maturity report providing more meaningful, actionable content that will support your continued journey toward knowledge management excellence and business impact.

In this new version you will find that each characteristic of KM maturity has a question with pre-defined answer options. You simply select the answer option that best fits your current state.

The KM Capability Assessment Tool looks at everything from your KM strategy to how KM is funded, the governance in place, the processes and approaches, the technology, and the sophistication of your measures. It measures your KM program against APQC’s Levels of Maturity, a five-step maturity model for KM programs. Your results will reveal the overall maturity rating for your KM program, as well as your maturity rating in each of 12 component areas, such as measurement, change management, and IT.

View the static version of this assessment

If you have questions, we’re happy to help. Call us at +1-713-681-4020 or email us at

This assessment will help you understand where your biggest gaps are and where you need to focus your attention in order to advance the goals of your KM effort. An APQC representative will also sit down with you to talk about your ranking and help you figure out the next steps for progression.

Submitting Your Assessment

All submissions to this assessment must be collected using APQC's easy-to-use pdf data collection form. This PDF data collection tool consist of the survey itself and any relevant information needed to understand the survey and complete the data collection form. The consolidated data collection tool is intended to simplify the collection of data within your organization.

Once you have completed the data collection form, click the submit button in the tool or upload the file using APQC's secure file upload tool at APQC analysts will immediately begin validation of your submission and contact you if any questions need to be addressed before finalizing your KM CAT results report. The report will include detailed views of your assessment results and comparisons to other organization’s KM maturity.

Start Assessment

Frequently Asked Questions

Getting Started

Can I view the assessment before taking it?

Yes. Here is a static version of the assessment. This version is only to be used as a preview. Please contact us to start the assessment.

I'd like to talk with someone before I get started. What are my options?

There are two options for support prior to submitting your KM Capability Assessment survey:

1. Join one of our monthly KM support calls, or

2. Contact us directly.

The monthly KM support calls are an open forum for anyone with questions about participating in the KM Capability Assessment Tool. The meetings are open and don't follow a set structure in terms of presentations.

Who do I contact for more information?

If you have questions, we’re happy to help. Call us at +1-713-681-4020 or email us at

What do I do if I have trouble submitting my assessment?

If you are unable to connect to that web site, please contact the helpdesk for more information by sending an email to Please do not send privileged, confidential, or non-public data to APQC via email. Please contact the helpdesk at if you have any further questions.