Knowledge Management Capability Assessment Tool

8-12 hours
2 week
A comprehensive capability assessment

APQC’s KM Capability Assessment Tool looks at everything from your KM strategy to how KM is funded, the governance in place, the processes and approaches, the technology, and the sophistication of your measures. It measures your KM program against APQC’s Levels of Maturity, a five-step maturity model for KM programs. Your results will reveal the overall maturity rating for your KM program, as well as your maturity rating in each of 12 component areas, such as measurement, change management, and IT.

If you have questions, we’re happy to help. Call us at +1-713-681-4020 or email us at

This assessment will help you understand where your biggest gaps are and where you need to focus your attention in order to advance the goals of your KM effort. An APQC representative will also sit down with you to talk about your ranking and help you figure out the next steps for progression.

All submissions to APQC's benchmarking database must be collected using APQC's easy-to-use Microsoft Excel data collection instruments. Please download a fresh copy of the assessment file by clicking the “download assessment” button.

Each capability assessment offers an Excel-based data collection tool consisting of the survey itself and any relevant information needed to understand the survey and complete the data collection instrument. The consolidated data collection tool is intended to simplify the collection of data within your organization.

Once you have completed the data collection instrument, simply upload the file using APQC's secure file upload tool. Visit this URL to upload your file: If you are unable to connect to that web site, please contact the helpdesk for more information by sending an email to Please do not send privileged, confidential, or non-public data to APQC via email. Please contact the helpdesk on if you have any further questions.

APQC analysts will immediately begin validation of your submission.

Download Assessment

Frequently Asked Questions

Getting Started

How do I complete the survey?

APQC has created a simple "getting started" video to help you understand how to complete the survey. If you have any questions after reviewing the video, please check out our monthly support calls or contact us for more help.

I'd like to talk with someone before I get started. What are my options?

There are two options for support prior to submitting your KM Capability Assessment survey:

1. Join one of our monthly support calls, or

2. Contact us directly.

The monthly support calls are an open forum for anyone with questions about participating in the KM Capability Assessment Tool. The meetings are open and don't follow a set structure in terms of presentations.

Who do I contact for more information?

If you have questions, we’re happy to help. Call us at +1-713-681-4020 or email us at