Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides|
Tying Knowledge to Action: Strategies for a Modern Digital Workplace
For at least a decade, people have struggled to understand why finding information at work is so much harder than it is outside of work. These problems intensified in 2020,…
-
Webinars & Videos|
Tying Knowledge to Action: Strategies for a Modern Digital Workplace
For at least a decade, people have struggled to understand why finding information at work is so much harder than it is outside of work. These problems intensified in 2020,…
-
Despite advances in search technologies, employees still struggle to find what they need inside organizations. Why? APQC finds that in most cases, the root cause of…
-
Organizations are seeking new and better ways to drive innovation, and many are looking to knowledge management (KM) for support. This article outlines ways to connect KM and…
-
Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this…
-
The global microchip shortage is driving production delays across industries and around the world. But semiconductor manufacturers can’t just “go make more.” In this podcast,…
-
Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to successfully produce vaccines…
-
People are key to process success, but for most employees, engaging in process means moving beyond their comfort zones. Many employees find process confusing or frustrating,…
-
Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
-
Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
-
Collections|
Excellence in Knowledge Management 2021
APQC recognized 6 organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2021. The recognition is based on analysis from APQC’s KM…
-
Webinars & Videos|
How KM Supports Innovation
The last year has solidified the need for organizations to innovate—not just their products and services, but also their business models, supply chains, and internal…
-
Saudi Aramco is a multinational integrated energy and chemicals company based in Dhahran, Saudi Arabia with a diverse portfolio of more than 200 projects across multiple…
-
Storytelling helps us structure to our ideas, make sense of our experiences, and connect around a shared vision. In this podcast, APQC’s Lauren Trees talks to storytelling…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Business Case
This tool outlines how building a KM business case evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the business case section of…
Measure Spotlight Results
(1 - 5 of 34 Results)Number of unique places available for users to search for information inside the organization
Percentage of KM applications, platforms, or technologies hosted in the cloud
Percentage of KM applications, platforms, or technologies hosted on-premises
Percentage of funding for KM applications, platforms, or technologies from the KM program, initiative, or service
Percentage of funding for KM applications, platforms, or technologies from the IT group/function
