Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Summaries from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
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Recent advances in AI have enabled increasingly sophisticated methods of KM delivery. For organizations like the United States Armed Forces that have high levels of turnover…
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Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
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Artificial Intelligence (AI) for Knowledge Management
The use of artificial intelligence (AI) is becoming more prevalent and accessible than ever before. This is enabling organizations to explore more effective methods of…
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Tools & Templates|
How to Use APQC’s Knowledge Management Strategic Planning Template
Strategic planning helps knowledge management teams document strategic plans, tie them to business objectives, and share them with stakeholders. This document offers…
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Tools & Templates|
APQC’s Knowledge Management Strategic Planning Template
Use this template to document your strategic plans for knowledge management, tie them to business objectives, and share them with stakeholders.
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Chief consultant at Rapid Impact, Suzan Pickels, believes in centering humans in knowledge management. In an interview with Lynda Braksiek (Principal Research Lead, Knowledge…
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KM Bridge Builders
APQC’s KM Bridge Builders collection celebrates the contributions of thought leaders and practitioners who are helping to set the stage for future generations of knowledge…
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APQC's Stakeholder Interview Criteria Worksheet
This worksheet is designed to help organizations identify stakeholders who may provide valuable insights, resources, and knowledge when developing a knowledge management (KM)…
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APQC's Knowledge Management Program Framework
This collection contains information about APQC's Knowledge Management (KM) Program Framework as well as select articles, tools, and templates associated with completing the…
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This “KM Essentials” collection outlines techniques and best practices for KM strategic planning. The collection includes an overview webinar and white paper, an explanation…
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APQC's Knowledge Management Essentials
APQC's Knowledge Management Essentials series curates introductory content, best practices, and tools and templates for key KM topics. Use these collections to learn about KM…
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Tools & Templates|
Guide to Emerging Technologies for Knowledge Management
Based on surveys, roundtables and interviews knowledge management (KM) practitioners and thought leaders, APQC’s Emerging Technologies for Knowledge Management collection…
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On-Demand Knowledge Management Webinar Collection
In this master collection of on-demand KM webinars, you can access recordings, presentation slides, and summaries from past webinars conducted in 2024, 2023, 2022, 2021, 2020…
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Webinars & Videos|
Unlocking the Synergy: Knowledge Management and AI
In this "showcase" webinar, we dove into the powerful partnership between knowledge management (KM) and AI. APQC's Lynda Braksiek welcomed Ian Hook, Joseph Pisari, and…