Strategic Planning for Knowledge Management

chubert72101's picture

For years I have been curious about how organizations develop and execute strategies. I think my curiosity comes from countless articles and research that says a large percentage (up to 70% according to one source) of strategies never make it off the paper they are on and into action. Or, maybe it’s because one of the most frequently asked KM questions that APQC gets is “how do I align our KM strategy to the organization’s objectives and strategies?” 

5 Collections Techniques to Keep Your Costs Down and Have A Customer Focus

Rachele Collins's picture

While no organization likes to admit that a certain percentage of their customer receivables may at some time become overdue, and some even become uncollectible, the reality is that it happens to most organizations. In fact, according to APQC’s Open Standards Benchmarking (OSB) Database on Accounts Receivable and Collections, the percentage of active customers that are delinquent at any time during the year ranges from 12 percent (top performers) to 20 percent (bottom performers).

Supply Chains Not Ready to Dive into Micro-fulfillment Just Yet

Ryan Sullivan's picture

Here at APQC we often get requests for new research on emerging, developing, or trending topics. As we get these requests in supply chain management, we work them into our planned research. Sometimes, the problem is, that it takes months (or more) before we can take a request, conduct the research, analyze it, and get it out the door. To help speed up this process APQC has partnered with Supply Chain Management Review to come up with monthly topics in supply chain management that we can establish and take to market what we find in a short cycle time.

10 Best Practices to Improve Your Process Automation Program

Holly Lyke-Ho-Gland's picture

Robotic process automation (RPA) is undoubtedly a topic of high interest to most organizations. Its potential, combined with the growing accessibility and maturity of RPA technologies, is positioning RPA as a key tool in the organizational toolbox. Furthermore, process automation is at the heart of most organizations’ digital transformation—to achieve improved efficiency and reduce costs. But beyond these more tangible drivers lurks another motivating factor: the hype around process automation.

How Design Thinking Can Help Finance Professionals Achieve their 2018 Goals

Michael Sims's picture

At the beginning of the year we surveyed a group of 260 finance professionals from across industries and regions to find out what their priorities were for 2018. The results were at once simple and complex.  The top two finance function priorities for 2018 were:

Using May’s Metric of the Month – Days Sales Outstanding - to focus on value

Steve Player's picture

CFO Magazine’s May Metric of the Month column (authored by my colleague, Perry D. Wiggins) discusses Days Sales Outstanding (DSO) with an excellent analogy to scuba diving. I highly recommend that column as Perry provides many useful ideas you can immediately use to improve DSO.

4 KPIs Set Good Accounts Payable Organizations Apart

Rachele Collins's picture

A core finance process, accounts payable (AP) involves all of the essential activities of an organization to pay its suppliers. As one of the primary organizational candidates for early automation, AP is ripe for innovation through process improvement and automation. These improvements can liberate AP professionals from transactional tasks in order to best make use of their valuable time.

How Does Your KM Program Stack Up Against the Competition?

Lauren Trees's picture

Competitiveness is ingrained in human nature. We like feedback on our own performance, but we also like to peek over the fence to see what others are doing—and if they’re doing it better than we are. The same is true in knowledge management. If you’re involved in a KM program, you’re probably curious how your results compare to others, especially organizations that look like yours or have similar knowledge-related goals.

Build a Super Highway to Process Improvement

Carla Wolfe's picture

An enterprise process framework provides system-wide insight and transparency into challenging and complex situations very quickly. It is home to transparent working processes with linked inputs and outputs providing an incredibly rich platform for holistic improvement.

Enterprise Process Framework Overview

The Basics

Making KM Digital, Smart, and Engaging in 2018

Lauren Trees's picture

The theme of APQC’s 2018 Knowledge Management Conference—Digital, Smart, and Engaging—was a nod to both the technology shifts influencing the KM space and the continuing need to think about KM through a human lens and motivate employees to document, share, and reuse knowledge. The balance between people, process, and technology has always been a tricky tightrope in KM, and many organizations are working to understand how that balance is changing in light of new tools and capabilities.

Key Takeaways from the Conference