Optimizing Process Improvements Through Personas

Holly Lyke-Ho-Gland's picture

There is an influx of technologies to help us improve the efficiency and effectiveness of our processes. However, whether we are working on automating process or improving the effectiveness of a manual process the end-results all have one thing in common—improving the lives of the people involved. Both the process worker and ultimate end-user of the process.

Innovate, Collaborate, and Play Minecraft

Marisa Brown's picture

I recently had the opportunity to talk with Pontus Westerberg, program officer at UN-Habitat, about the non-profit Block by Block program that leverages the best-selling video game Minecraft for public space planning by engaging local community members. The global accomplishments of Block by Block are impressive by the numbers:

What are the Biggest Priorities and Challenges for Financial Management in 2019?

Rachele Collins's picture

In December of 2018, APQC conducted its annual survey to understand the common challenges and priorities of financial practitioners’ agendas for the year to come.

KM Experts Respond: How Do You Combat Knowledge Silos and Knowledge Hoarders?

Mercy Harper's picture

Knowledge silos and knowledge hoarders are two of the biggest roadblocks that prevent employees from engaging in KM. Silos emerge when one part of the business—such as a team or business unit—doesn’t share knowledge with others. Knowledge hoarding is when an individual employee doesn’t share knowledge. There’s a myriad of reasons that these behaviors emerge, but they always create problems. So, APQC asked a roundtable of KM experts about the best ways to combat knowledge silos and knowledge hoarding.

KM Experts Respond: How Do You Put KM in the Flow of Work?

Mercy Harper's picture

Motivating employees to share and reuse knowledge is the holy grail of knowledge management. And while there are a few “natural born KMers” who actively seek out opportunities to share knowledge, most employees need KM to be easy and not feel like an added burden. So, APQC asked a roundtable of KM experts to share their ideas about putting KM in the flow of work.

Make KM Communities and Collaboration Irresistible

Lauren TREES's picture

Putting communities and collaboration tools in place is one thing; getting people to actually use them is another. A lot of knowledge management efforts fizzle out because they fail to catch fire with employees. And given how many organizations are currently going through digital transformations (66%) and moving collaboration to the cloud (49%), the problem of engaging users in the midst of rapid technological change feels more common—and daunting—than ever.

Top 3 Reasons Process Owners LOVE APQC’s PCF®

John Tesmer's picture

Process Owners absolutely LOVE APQC’s Process Classification Framework (PCF)®. Here are three key reasons why they love it so much – but first – who is a process owner? Process owners are like chief operating officers for tiny slices of an enterprise. Process owner responsibilities vary from organization to organization, but typically include: process definition, system implementation and suitability, tools to bridge gaps, people to execute processes, specific outcomes, and more.

Agile and Design Thinking Top List of 2019 Knowledge Management Trends

Lauren TREES's picture

January is the perfect time to revisit what’s hot—and what’s not—in knowledge management. New tools and techniques crop up all the time, but trends can quickly fizzle out if they don’t deliver the results their proponents promise. So, what’s trending right now, and what does it tell us about the state of KM?

2019 Process Management Improvements Start With Better Data, Change, and Culture

Holly Lyke-Ho-Gland's picture

It’s the time of year again where we take stock of the trends and challenges impacting process and performance professionals in 2019. In other words what trends and topics are important to you? And even more importantly, what’s impeding the effectiveness of your work?

Queue drumroll.