PCF® Office Hours Recap: You Asked, We Answered

John Tesmer's picture

We are constantly re-evaluating things here at APQC, always trying to find the best way to serve our members. We recently created APQC’s Process Classification Framework (PCF)® Office Hours and with two sessions under our belt, we took some time to think about ways to engage even more people. These office hours are exposing some great questions and leading to discussions that you all really seem to value. Everyone is learning and growing.

Working Out Loud as a Solution to Boost KM Engagement

Lauren TREES's picture

Getting people to visit virtual communities and repositories and view what’s posted there is hard. Convincing them to answer questions and proactively submit best practices, lessons, and other content is even harder. This is reflected in the classic 90-9-1 rule, which suggests that 90 percent of participants in an online community or collaboration site will be passive, meaning they will read content but will not actively contribute.

Cracking the Culture Code for KM

Cindy Hubert's picture

I have asked KM leaders what their main objective is for implementing KM.  And, overwhelmingly, the #1 response is to “change the culture of the organization.”  Really?  You want KM to take on culture change?  Some years ago, APQC brought together a group of leading practitioners to think about KM and culture and the big question we asked was “what do you know about your culture?” Maybe before we all start try

Grounded Aircraft Mean Supply Chain Disruptions

Marisa Brown's picture

AOG is an aviation term meaning Aircraft on Ground. When grounded, commercial aircraft cannot return to service until they’re repaired and inspected. AOGs can happen at any airport for a myriad of reasons every day. But what’s the impact of an intentional temporary grounding of hundreds of aircraft globally at the same time in the wake of several tragic accidents? And on the same day that more than 1,200 flights were already disrupted in the U.S. due to the major #BombCyclone late-winter storm?

Digital Transformation Doesn’t Work Without a Strategy

Holly Lyke-Ho-Gland's picture

Digital transformation is a high priority for many organizations—everyone is talking about it and organizations want to ensure it’s a strategic priority. Approximately three-quarters of process and performance management professionals report their organizations are undergoing a digital transformation.

Great End-to-End Processes Start with Collaboration

Lochlyn Morgan's picture

I recently spoke with Diego Alvarado, process optimization manager at CMI, to discuss buy-in, engagement tactics, success factors, and some lessons learned from his experience with end-to-end process improvement initiatives.

Why should organizations be interested in establishing end-to-end processes?

Smarter Content Delivery for Smarter KM

Lauren TREES's picture

I recently spoke with Simon Trussler, director of Iknow LLC, to discuss the continuing challenges that many organizations face with findability and usability of enterprise knowledge. Iknow is sponsoring APQC’s 2019 Knowledge Management Conference, and Simon will be speaking as part of our High-Tech Solutions to Knowledge Problems track.

KM Experts Respond: How To Capitalize on KM “Super-Users”

Mercy Harper's picture

Some folks just have a knack for knowledge management. They see the inherent value of sharing and reusing knowledge, they love learning about new KM tools and approaches, and they welcome opportunities to collaborate. Fortunately, almost every organization has at least a few of these KM “super-users.” But can organizations do more to capitalize on them? To find out, we turned to a panel of KM experts. These KM experts will be speaking at APQC’s Knowledge Management Conference, April 29 – May 3, 2019.

KM Experts Respond: How Are Consumer Trends Impacting Enterprise Collaboration?

Mercy Harper's picture

Our smartphones are constantly buzzing, alerting us about everything from political blockbusters and celebrity scandals to Twitter mentions and Instagram tags. Certainly, this can create distraction at work. But the bigger story is that smartphones and social media have fundamentally changed the ways we create, share, receive, and use information. APQC asked a roundtable of KM experts about the impact of these consumer trends on enterprise collaboration.

KM Experts Respond: The Biggest Mistakes Organizations Make with Communities of Practice

Mercy Harper's picture

Communities of practice are the heart and soul of knowledge management. Not only are they one of the discipline’s most time-tested and popular approaches, they also encapsulate almost everything KM is designed to do. Communities connect people to knowledge and to each other, enable collaboration, and promote group problem solving and knowledge reuse.