Five Keys to Make the Process Equal the Customer Experience

Holly Lyke-Ho-Gland's picture

APQC recently talked to Matts Rehnstrom of Clean Stream about the five keys to making sure your processes make the customer experience better. Matts Rehnstrom is the Shaper of Business Excellence and has more than 25 years of experience with leadership and business development.  He will be leading a breakout out session at APQC’s 2016 Process Conference October  3-7.

Finance Process Efficiency: the Hunt Continues

Mary Driscoll's picture

When an overwhelming majority of finance executives say they want to be sure their financial process costs are in line, I can’t help but wonder if I’ve stumbled into a time warp. APQC has been tracking these efficiency metrics for many years. CFOs and corporate controllers in the U.S., Europe, and Asia have been leading finance improvement initiatives for well over a decade. So, why are the world’s largest companies still hard at it?

Benchmarks That Really Matter in IT

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Ken Hayman's picture

metal rulerBenchmarking continues to be a top tool used by leadership teams to support decision making. Organizations continually strive to leverage IT to support and align core business activities such as strategic planning, process improvement efforts, and budgeting.

Can ‘The Internet of Everything’ Transform BPM?

Holly Lyke-Ho-Gland's picture

APQC recently talked to Charlie Martin, Director in Cisco Advanced Services, about how process can leverage the ‘Internet of Everything’ to transform business process management.

Charlie will be leading the Unlocking Business Process Transformation: Leveraging the Internet of Everything breakout session at APQC’s 2016 Process Conference Oct. 3-7.

You can connect with Charlie on LinkedIn.

How to Attract and Keep Supply Chain Talent

Becky Partida's picture

We’ve written a lot on this blog about how organizations are looking to attract supply chain professionals to offset impending retirements. We’ve also written a lot about what supply chain professionals are looking for in an employer. To put it all in perspective, APQC has created a series of infographics that look at attracting and keeping supply chain professionals. 

One Easy Tip to Be More Productive from Charles Duhigg

Carla O'Dell's picture

Being the head of a productivity center, I am on a lifelong quest to increase my own productivity and happiness. I never seem to get enough done: my “to do” list is always bigger than my “TA DA – it’s done!” list.

Leaders Beware The Next Big, New, Shiny Thing

Elissa Tucker's picture

Have you heard of the new phenomenon: The Digitally Deluded Leader? It’s the topic of APQC’s June Human Capital Management Webinar. This is a new topic for me and I am guessing it is also new to many APQC readers. So, I asked guest speaker Steve Hearsum of Roffey Park, an internationally renowned leadership institute based in the UK and Singapore, to participate in a brief interview. Read his thoughts on what digital means for leadership.

Leadership is Something Anyone Can Learn

Michael Cappelli's picture

Strong leadership has been and will continue to be important to organizational success. Recently, I spoke with Elissa Tucker, APQC's research program manager in human capital management, on the importance of leadership. She shared insights on essential leadership behaviors and steps that anyone can take to incorporate those behaviors into how they work.

What is the difference between leadership and management?

5 Ways Knowledge Management Can Impact a Merger or Acquisition

Cindy Hubert's picture

I must admit that I’m jumping on the band wagon of people reacting to and commenting on the merger of Microsoft and LinkedIn. I immediately thought about some work that APQC and one of our past Knowledge Management (KM) Advanced Working Groups did that was focused on the role of KM during a merger or acquisition.