Stop Waffling and Cook Up a Better KM Program

Lauren Trees's picture

People everywhere celebrated Waffle Day on March 25 but remember: Waffles are delicious, but waffling is bad. If your knowledge management program leaves employees waffling about whether to choose Path A or Path B, it’s not doing its job.

Why Knowledge Management Architecture Matters, Even When You Think It Doesn’t

Lauren Trees's picture

I talked to Seth Earley, CEO of Earley Information Science, about the role and future of knowledge architecture in machine learning and artificial intelligence applications.

Seth Earley will be a breakout session speaker at APQC’s 2017 Knowledge Management Conference April 27-28. You can learn more about APQC’s 2017 KM Conference here.

APQC: Why do many artificial intelligence experts dismiss the role of knowledge architecture and KM in AI?

Four Myths About Millennials in the Workplace: Debunked

Lauren Trees's picture

There’s a lot of talk among employers about how different Millennials are from the Gen Xers and Baby Boomers who came before them. But recent APQC research on Preparing for the Future of Work found that what younger talent really wants might surprise the organizations competing to hire them. Here are four common myths about Millennial workers that the APQC study effectively debunked:

Importance of Regularly Gathering (and Contributing) Employee Feedback

Rachele Collins's picture

Are you a dog lover like I am? I was very intrigued to read a recent article in SHRM’s HR Magazine about the benefits of bringing dogs to the office, something that I certainly am in favor of but our HR director, not so much. According to the recent article from SHRM, a policy of allowing employees to bring their pets to work has resulted in benefits for organizations such as:

Can we Learn from Emergency Supply Chains?

Ryan Sullivan's picture

Can we learn from emergency supply chains?

A few weeks ago there was a large condo fire at the building next to mine. I had the opportunity to watch firsthand the “supply chain” of fire rescue. Few people are involved in such an important supply chain where seconds can mean people’s lives, but when you break it down it really is a supply chain. A network is setup to facilitate customer orders, an order is received, a system decides which warehouse is best to fulfill the order, the warehouse receives the order and the product is sent to the customer.

Simple Ways Liberty Mutual Made Knowledge Management Delivery Easier

Lauren Trees's picture

I talked to Danielle Spudich, knowledge management analyst at Liberty Mutual, about her organization’s efforts to deliver information to employees at the right time and in a format to enable them to learn quickly.

Danielle Spudich will be a breakout session speaker at APQC’s 2017 Knowledge Management Conference April 27-28. You can learn more about APQC’s 2017 KM Conference here.

Why did Liberty Mutual start to look at how people were consuming information and learning?

Ask Us Answered: How Do I Measure Financial Benefits of Benchmarking?

Christine Kelley's picture

What’s on the minds of other process and knowledge practioners? Ask Us Answered is an APQC blog series that shares a sample of the questions members submit to APQC’s Ask Us service along with the resources and expertise provided.  If you’re an APQC member and have a question you’d like us to answer please Ask Us!

You can also follow us on Twitter @APQC  

Question from a lead project manager at an aerospace company:

Why Knowledge Management at Decentralized Companies Demands Unique Solutions

Lauren Trees's picture

I talked to Diego Fernandes, knowledge management senior analyst at Odebrecht, about engaging people in knowledge sharing at a decentralized company.

Finance Needs More Know-How

Mary Driscoll's picture

APQC recently conducted a survey of financial management professionals’ improvement goals and priorities. The results reveal vexing challenges in financial process standardization, labor cost reduction, and better decision support. These issues intersect—and not in a good way for many finance teams. In short, unless you have process standardization and strict process governance, you’ll never find labor-cost reduction opportunities.