How the Professional Services Industry Makes the Fortune 100 Best Companies List

Sue Lam's picture

In today’s volatile and data-driven economy, employee knowledge is a hot commodity. Organizations need the best and brightest employees to maintain their competitive advantage. Though this trend affects all industries, this is even more significant in professional services, where they offer clients knowledge and consulting services. The professional services industry understands that in order to attract and keep the best talent, they must invest in their people.

Top Workplaces in Healthcare: 4 Elements of a Successful Healthcare Employee Experience

Elissa Tucker's picture

Confronting stressors: It’s just part of the job description for any healthcare worker in 2015. Each day this year, healthcare workers will be:

What Saturday Night Live Can Teach Us About Knowledge Management

Jim Lee's picture

Recently, Ralph Malbrough reminded me of a blast from the past due to the SNL40* special that aired with great fanfare. It occurred to Ralph that the ebb and flow of the show over the years included premature reports of its demise, not unlike that of knowledge management. Pondering about that comparison a bit caused me to think about it: is that true? Even though knowledge management has proven to be a survivor over the past two decades, is it in danger of being voted off the island any time soon?

What Should Companies Consider About Potential Cybersecurity Risks?

Becky Partida's picture

APQC recently spoke with Ed Perkins, the developer of the Certified Enterprise Risk Manager® - Cyber Security™ certificate, about the current state of cybersecurity and the introduction of the U.S. National Institute of Standards and Technology (NIST) Cybersecurity Framework.

Using Predictive Analytics Internally with Talent and Externally with Customers

Sue Lam's picture

This interview is the last in a series on workforce predictive analytics. APQC interviewed Steve VanWieren, Principal Statistician and Data Scientist at Ultimate Software.  In this role, he focuses on building a predictive analytics function, working with executives across all lines of Ultimate Software’s business, developing multiple statistical models, and actively speaking at HR and analytical conferences.

Knowledge Management: Old School vs. New School (Infographic)

Mercy Harper's picture

If the 90’s can be called “retro,” so too can some KM approaches. There are companies where the Communities of Practice are older than some of their members! But those communities are still in place for a reason—they work. At the same time, it seems like there’s always new KM tools and techniques coming around the bend. Some fall by the wayside, but others are incredibly sticky—and they quickly become the new normal.

Is Your FP&A Team Struggling? Here’s Why and How to Fix Things

Mary Driscoll's picture

APQC’s Financial Management research team is finishing up a study on advanced techniques in financial planning and analysis (FP&A). The following are some highlights and insights into what we’ve found so far. If you are interested in learning more about this topic, join me on Wednesday, March 25 at 11:00 a.m.

How Technology Will Affect the Future of Knowledge Management

Lauren Trees's picture

APQC is engaged in an ongoing project to research and think about the future of knowledge management. We’re interested in where KM is headed, what the “next big thing” is, and what internal and external forces will cause the discipline to reshape itself (again) over the coming years.

How are Professional Service Firms Applying the PCF? Survey Results are In!

Holly Lyke-Ho-Gland's picture

APQC conducted a survey to understand how organizations leverage the Process Classification FrameworkSM (PCF) and overcome implementation challenges. What it found was that over three-quarters of professional service (PS) firm respondents use the PCF in their client engagements for process development work and to establish a standardized language across the organization. This infographic highlights the key findings on how PS firms use the PCF with their clients and  the challenges they face in those client engagements.

Why Mentoring is More Important For Women in Workplace Than You Think

Sue Lam's picture

Despite accounting for half of the U.S. workforce, women only make up 19 percent of employees in the U.S. oil and gas and petrochemical industries, according to a 2014 study by the American Petroleum Institute (API). This is a problematic trend for oil and gas companies. Research has shown that a diverse workforce increases productivity and revenue.