The Netflix of Knowledge Management

Mercy Harper's picture

Imagine kicking back with some popcorn to watch Netflix and having to scroll through almost 15,000 available titles. Even with a good search engine and well-organized categories, sub-categories, and sub-sub-categories, you’d be likely to face decision paralysis—and finish your popcorn before you’ve picked a flick. Thankfully, Netflix knows what you like. Its smart recommendation system suggests movies and shows based on what you’ve already watched.

How Do Your Digital Transformations Measure Up?

Holly Lyke-Ho-Gland's picture

Last month we discussed digital transformation and where so many organizations go wrong. Mainly the misunderstanding of what it means to be “transformational” and the need to connect your digital efforts to an overarching strategy.

Advance Your Process Improvements with Simulation Technology

Lochlyn Morgan's picture

I recently spoke with Luis Lopez, manager of process improvement at the Port of Vancouver, to discuss the role that simulation technology has in process improvement, advice on piloting simulation software, and a few lessons learned from his hands-on experience with simulation technology.

What role can simulation technology play in process improvement work?

The Biggest KM Mistakes Organizations Make—and How to Avoid Them

Lauren Trees's picture

At APQC we talk to KM leaders who are doing great things to focus their programs, improve knowledge sharing and reuse, and motivate people to participate. But we also meet KM professionals who are making big—and avoidable—mistakes. Earlier this year, I sat down with veteran community manager, author, and speaker Stan Garfield to talk about the missteps organizations make in KM and how to avoid them. He zeroed in on five common blunders.

#1 Failing to start with a compelling vision.

Where does PCF® fit – Software as a Service?

John Tesmer's picture

A string of recent questions about “how to adopt the Process Classification Framework (PCF)®” comes from companies engaged in software development, offering software as a service, and combinations thereof. This blog post is dedicated to you: software developers and high-tech mavens. Really, it’s dedicated to anyone who builds a “virtual” product, then sells “copies” of that product. OR perhaps performs that products for others.

The Employee Experience—Is There Value Behind the Buzz?

Elissa Tucker's picture

A new marvel is sweeping across organizations, promising to positively transform work. It’s called the employee experience and its one of the most talked about developments in human capital management circles today. But, behind this talk, lies a lot of confusion.

What exactly is the employee experience and how can organizations get in on the benefits it promises?  

Cool Ways to Acquire Top Talent

Elissa Tucker's picture

Talent acquisition is an executive concern as a scarcity of qualified job candidates threatens to limit productivity and innovation. As a result, organizations are going to great lengths to secure top talent:

Robust Change Management in Finance Takes More Than Wanting to Change

Rachele Collins's picture

The finance function continues to evolve and improve in response to the availability of new tools and technologies like RPA and AI, and corresponding changes in roles and responsibilities. APQC has spoken with numerous organizations of late in the process of investigating or implementing digital technologies, for example. While most employees desire to continuously learn and improve their processes, change due to the adoption of new tools and technologies (or due to any other kind of reason, like a change in organization structure) can involve a lot of uncertainty and sometimes fear.

PCF® Office Hours Recap: You Asked, We Answered

John Tesmer's picture

We are constantly re-evaluating things here at APQC, always trying to find the best way to serve our members. We recently created APQC’s Process Classification Framework (PCF)® Office Hours and with two sessions under our belt, we took some time to think about ways to engage even more people. These office hours are exposing some great questions and leading to discussions that you all really seem to value. Everyone is learning and growing.

Working Out Loud as a Solution to Boost KM Engagement

Lauren Trees's picture

Getting people to visit virtual communities and repositories and view what’s posted there is hard. Convincing them to answer questions and proactively submit best practices, lessons, and other content is even harder. This is reflected in the classic 90-9-1 rule, which suggests that 90 percent of participants in an online community or collaboration site will be passive, meaning they will read content but will not actively contribute.