5 Tips From Adam Grant on How to Speak Up Without Getting Shot Down

Carla O'Dell's picture

Adam Grant is a supremely practical management guru with a well-deserved reputation based on his popularity as the youngest full professor at Wharton Business School, two best-selling books and a much-read Sunday New York Times contributor. (He might be the next Peter Drucker.) My very first BTBI interview was with Adam about his first best seller, Give and Take.

Could Pokémon Go Teach Us About Managing People?

Elissa Tucker's picture

My life has become a never-ending quest. 

Evenings and weekends, I’m roaming the streets of my town in search of Pokémon.

Is Attending Aspen Ideas Festival on Your Bucket List?

Carla O'Dell's picture

If attending the Aspen Ideas Festival isn’t on your bucket list, you might consider adding it.

Every summer, one thousand movers and shakers, CEOs, authors, politicians, pundits, and artists gather to share the biggest ideas of the day and seek solutions to the world’s pressing problems. I had the pleasure of attending this year in late June and wasn’t disappointed.

Knowledge Management Spotlight: How Hewlett Packard Enterprise Reused Knowledge to Increase Profitability

Lauren Trees's picture

Grey Cook and Vijayanandam M V of Hewlett Packard Enterprise Software Professional Services explain how their organization needed to find ways to increase profitability through the reuse and harvesting of massive amounts of knowledge created every year.

What’s Just Over the Horizon for Knowledge Management?

Lauren Trees's picture

I recently sat down with Bernie Palowitch, President of Iknow LLC, to talk about the current state of knowledge management; the biggest developments he sees in the near-term future; and the range of challenges that KM practitioners face in developing KM strategies, picking the right tools, and building organizational cultures that emphasize and value knowledge sharing and reuse. A few of his most intriguing responses are below.

Thinking ‘Small Engagement’ to Get ‘Big’ Results in Process Improvement

Holly Lyke-Ho-Gland's picture

APQC chatted with Dr. Angela Johnson, CI Manager at DTE Energy, and Carmen Bender about how creating a culture of change in process takes engaging leaders and focusing on small group success.

Angela and Carmen will be leading the breakout session Engaging Leaders and Employees Through the Journey of Change at APQC’s 2016 Process Conference Oct. 3-7.

Q. What was the challenge which made more employee engagement a priority for DTE Energy?

If You Aren't Knowledge Mapping, Say Hello to KM Failure

Ken Hayman's picture

Knowledge maps are powerful tools to inventory an organization’s critical knowledge and pinpoint areas that may be at risk. In many cases, thefigure of man on process map with ? above head simple act of creating a knowledge map reveals weak links and bottlenecks in the flow of knowledge.

Five Keys to Make the Process Equal the Customer Experience

Holly Lyke-Ho-Gland's picture

APQC recently talked to Matts Rehnstrom of Clean Stream about the five keys to making sure your processes make the customer experience better. Matts Rehnstrom is the Shaper of Business Excellence and has more than 25 years of experience with leadership and business development.  He will be leading a breakout out session at APQC’s 2016 Process Conference October  3-7.

Finance Process Efficiency: the Hunt Continues

Mary Driscoll's picture

When an overwhelming majority of finance executives say they want to be sure their financial process costs are in line, I can’t help but wonder if I’ve stumbled into a time warp. APQC has been tracking these efficiency metrics for many years. CFOs and corporate controllers in the U.S., Europe, and Asia have been leading finance improvement initiatives for well over a decade. So, why are the world’s largest companies still hard at it?

Benchmarks That Really Matter in IT

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Ken Hayman's picture

metal rulerBenchmarking continues to be a top tool used by leadership teams to support decision making. Organizations continually strive to leverage IT to support and align core business activities such as strategic planning, process improvement efforts, and budgeting.