Preparing for a Process Management Paradigm Shift

Holly Lyke-Ho-Gland's picture

There are moments in your life that are seared into your memory. This usually happens because they either fundamentally change how you think about or tie together fragmented ideas you hold about the world around you. The underlying rules and patterns of existence. For me one of those moments was the introduction of the paradigm shift concept. The first time I ever heard the phrase paradigm shift was, ironically, in a literature class. Here we were introduced to Kuhn’s Structure of Scientific Revolutions, the Kuhn Cycle, and the concept of paradigm shifts.

3 Reasons Why You Need Strategic Planning in Education

Mardi Krenek's picture

Strategic planning is not just for the business world. While strategic plans have been around in the education sector since the 1980s, it’s not as commonly known.

How to Get People to REALLY Share Knowledge in Groups

Carla O'Dell's picture

One of the biggest problems in organizations is that people are afraid to speak up. This fear leads to bad decisions, bad feelings, lost opportunities, and disengaged employees. It’s an epidemic. It is especially poignant for those of us who are so passionately committed to knowledge sharing.

How can we help people feel safe to share opinions and information?

Building The Business Case for Financial Shared Services

Rachele Collins's picture

There are many benefits that organizations can realize by leveraging a shared services delivery model for finance transaction processing, such as increased efficiencies, reduced costs, and increased productivity. For example, consider the following efficiency and cost metrics for the overall finance function from APQC’s last finance shared services data collection conducted in conjunction with management consultancy ScottMadden:

4 Key Measures and Tips to Improve your Supply Chain Planning

Marisa Brown's picture

Knowing where you stand is the first step to finding ways to improve your organization’s supply chain planning processes. And once you understand your baseline, benchmarking enables you to identify gaps, find successful practices that drive higher performance, and then establish realistic goals.

For a balanced look at your supply chain planning efforts, APQC recommends four key performance indicators (KPIs).

Cost Effectiveness

Knowledge Management Experts on KM’s Role in Digital Transformation

Lauren Trees's picture

APQC asked KM experts about emerging trends in KM, digital transformation, and the importance of soft skills. These experts will be speaking at APQC’s 23rd Annual Knowledge Management Conference April 16-20.

Roundtable participants include:

Empowering People for the Digital Age

Carla O'Dell's picture

Technology of the future will change our experience, but self-awareness is a change in consciousness. Change really comes down to whether or not people feel safe to explore new things, feel supported as they are learning, and feel confident in themselves and their ability to navigate this digital explosion.

Using End-to-End Processes to Improve Customer Service is a ‘No Brainer’

Holly Lyke-Ho-Gland's picture

February 27 was “No Brainer Day.” Time to take a deep breath, stop second-guessing your decisions, and quit overanalyzing things. Sometimes, the obvious answer really is the best answer.

Educators, Tear Down Those Walls

Mardi Krenek's picture

Balancing budgets and educating kids – it’s all part of the frantic pace of a typical school year. There’s always room for improvement in school district operations, but finding the time, money and people to create positive change often requires a force of will. As the old saying goes, if you want to keep achieving the same results, keep doing the same things.