How Does Your KM Program Stack Up Against the Competition?

Lauren Trees's picture

Competitiveness is ingrained in human nature. We like feedback on our own performance, but we also like to peek over the fence to see what others are doing—and if they’re doing it better than we are. The same is true in knowledge management. If you’re involved in a KM program, you’re probably curious how your results compare to others, especially organizations that look like yours or have similar knowledge-related goals.

Build a Super Highway to Process Improvement

Carla Wolfe's picture

An enterprise process framework provides system-wide insight and transparency into challenging and complex situations very quickly. It is home to transparent working processes with linked inputs and outputs providing an incredibly rich platform for holistic improvement.

Enterprise Process Framework Overview

The Basics

Making KM Digital, Smart, and Engaging in 2018

Lauren Trees's picture

The theme of APQC’s 2018 Knowledge Management Conference—Digital, Smart, and Engaging—was a nod to both the technology shifts influencing the KM space and the continuing need to think about KM through a human lens and motivate employees to document, share, and reuse knowledge. The balance between people, process, and technology has always been a tricky tightrope in KM, and many organizations are working to understand how that balance is changing in light of new tools and capabilities.

Key Takeaways from the Conference

Diversity Lessons from Men in Tech

Elissa Tucker's picture

Much press attention has been given to the experiences of women working in technology companies. Patricia Salgado Ph.D., a fellow at the Institute for Social Innovation at Fielding Graduate University in Santa Barbara California, has uniquely focused on the men working in the tech industry, conducting research into their experiences of gender diversity.

Blockchain for Supply Chain: From Pilot Projects to Results

Marisa Brown's picture

Last September I posted a blog: “What is Blockchain?” At that time, only 6 percent of people who took our poll on blockchain rated themselves as extremely familiar with it. Since then, the global conversation about this distributed ledger technology has evolved, and many organizations have begun conducting pilot projects using blockchain. In fact, almost every APQC member I talk to is engaged in some form of digital transformation, with blockchain increasingly being mentioned.

Tesla Trouble Teaches Not to Bite Off More Automation than You Can Chew

Michael Sims's picture

What comes to mind when you hear the name “Elon Musk”? APQC—right? Just kidding. Even though Mr. Musk has no affiliation with APQC, you could be forgiven for thinking that he does, since both he and APQC are such vociferous proponents of robotic process automation (RPA).

Four Reasons Shared Services Don’t Deliver in Finance

Steve Player's picture

My colleague, Perry D. Wiggins, has recently authored another entry in CFO Magazine’s Metric of the Month column discussing Shared Services. In serving as the CFO for the APQC and in the many finance leadership roles in industry that Perry had before joining the APQC, he has seen many of these practices in action as well as the research on their benefits.

5 Things Best-in-class Finance Organizations Do That You Need to Borrow

Rachele Collins's picture

As many of the readers may be aware, APQC was foundational in the establishment of the Malcom Baldrige National Quality Award (MBNQA), and helped to develop the concept, criteria, funds, and ultimately secure Congressional approval for this award in 1985. Since that award’s establishment, more than 100 companies have won this prestigious award.

Why It's Time to Digitalize Global Rewards

Elissa Tucker's picture

Digitalizing HR is a hot topic promising many benefits for employers and employees. In a recent email interview, Stuart Smith of Conduent, explained to me why there’s so much excitement around digitizing rewards. 

Design Thinking: Doorway to Improved Process Problem Solving?

Holly Lyke-Ho-Gland's picture

 “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.”
Abraham H. Maslow, Toward a Psychology of Being