KM Experts Respond: How Do You Put KM in the Flow of Work?

Mercy Harper's picture

Motivating employees to share and reuse knowledge is the holy grail of knowledge management. And while there are a few “natural born KMers” who actively seek out opportunities to share knowledge, most employees need KM to be easy and not feel like an added burden. So, APQC asked a roundtable of KM experts to share their ideas about putting KM in the flow of work.

Make KM Communities and Collaboration Irresistible

Lauren Trees's picture

Putting communities and collaboration tools in place is one thing; getting people to actually use them is another. A lot of knowledge management efforts fizzle out because they fail to catch fire with employees. And given how many organizations are currently going through digital transformations (66%) and moving collaboration to the cloud (49%), the problem of engaging users in the midst of rapid technological change feels more common—and daunting—than ever.

Top 3 Reasons Process Owners LOVE APQC’s PCF®

John Tesmer's picture

Process Owners absolutely LOVE APQC’s Process Classification Framework (PCF)®. Here are three key reasons why they love it so much – but first – who is a process owner? Process owners are like chief operating officers for tiny slices of an enterprise. Process owner responsibilities vary from organization to organization, but typically include: process definition, system implementation and suitability, tools to bridge gaps, people to execute processes, specific outcomes, and more.

Agile and Design Thinking Top List of 2019 Knowledge Management Trends

Lauren Trees's picture

January is the perfect time to revisit what’s hot—and what’s not—in knowledge management. New tools and techniques crop up all the time, but trends can quickly fizzle out if they don’t deliver the results their proponents promise. So, what’s trending right now, and what does it tell us about the state of KM?

2019 Process Management Improvements Start With Better Data, Change, and Culture

Holly Lyke-Ho-Gland's picture

It’s the time of year again where we take stock of the trends and challenges impacting process and performance professionals in 2019. In other words what trends and topics are important to you? And even more importantly, what’s impeding the effectiveness of your work?

Queue drumroll.

Is Career Development Still Relevant?

Elissa Tucker's picture

This is the question we were asking as APQC embarked on its most recent training and development research study. We wondered: Has the prevalence of job hopping, layoffs, and flat organizations lessened the value of career development in the eyes of employers and employees?  

A Look Ahead to APQC’s 2019 Financial Management Research

Rachele Collins's picture

Each year APQC strives to offer our members and customers actionable research across the breadth of transactional and strategic processes to help them optimize and improve their finance process performance. My colleague Lochlyn Morgan recently blogged to provide a recap of our 2018 research efforts.

4 Things You Need for KM Success in 2019

Mercy Harper's picture

2019 is here, and it’s time to put your knowledge management (KM) program on track for success. To do this, you’ll need a documented and actionable KM strategic plan. We all know that strategic planning is essential to the success of any business program or initiative. And yet, most of us are all too familiar with the pains and pitfalls of strategic planning. The hardest part is knowing how and where to start. 

Looking Forward, Looking Back in Supply Chain

Marisa Brown's picture

New year, new priorities. Where will your organization be focusing your supply chain efforts this year?

To help you tackle 2019, APQC's research team wants to learn your top priorities and challenges. We want the research we conduct and the content we create to be valuable to you and targeted on your focus areas.

Take Our 2019 Survey