Best-practice organizations know that choosing the right KPIs is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable insights into an organization’s performance, helps identify current challenges and opportunities, and aligns with the…
A key performance indicator (KPI) is a specific measure used to gauge a quantifiable component of an organization’s performance at the functional, process, or activity level. KPIs typically correspond to the organization’s critical success factors and business goals. APQC conducted a survey to…
The change management process is designed to support organizations when managing change initiatives, and includes four key steps – plan, design, implement, and sustain. Change is hard, and not a lot of people like to change. While organizations have made strides in committing resources and…
Earlier this year, we surveyed professionals to understand how they plan to use artificial intelligence (AI) in the process and performance management (PPM) area. According to the survey, only 9% of organizations have made a substantial or full-scall investment in AI for PPM today; however, in the…
Business process automation looks at automation for the enterprise. Sometimes referred to as simply process automation, it refers to the use of software to mimic human action and connect multiple fragmented systems together through automation. Process automation enables systems to carry out…
Workflow automation focuses on the tasks within a specific process itself. Think about it this way – business process automation is the overall automation for the enterprise versus workflow automation is the automation for an individual process, kind of like end-to-end processes vs a…
Organizations can help drive continuous improvement at their organization by ensuring their employees are engaged in process improvement efforts. Here are nine ways organizations can engage and empower employees to help drive organizational process improvement. 1. Find their pain points.Focus…
Earlier this year, I wrote about the priorities and challenges for process and performance management (PPM) professionals; however, in that blog I didn’t dig in to the section of the survey that highlighted the trends driving change in PPM. As the Greek philosopher Heraclitus said, “change is the…
Robotic Process Automation (RPA) is process automation that is server-based and combines process steps with decision models or business rules with little to no human oversight. It is typically applied to high-volume transactional processes with limited variation and clearly outlined business rules…
Continuous improvement is the ongoing improvement of business processes in terms of quality, improvement, cost, or cycle time.The goal of process management is to improve performance. Although you can pursue process improvement without the benefit of process management—as many organizations do—this…