Process frameworks, like APQC’s Process Classification Framework (PCF)®, provide organizations with a starting point for their process documentation efforts. Organizations must decide which framework is best for their organization, but the work doesn’t stop there. Process teams must also decide the…
Process audits evaluate the health of a specific process or process group. They are most commonly used to determine critical gaps in understanding, identify factors that impact the performance of the process, and highlight substantive areas for improvement.To assess the high-level maturity of a…
New year, new you…or not? Every year, we survey process professionals to understand what their priorities and challenges are for the coming year. For several years now, the overall priorities have remained consistent – process management, continuous improvement, and data and measurement – come in…
Organizations that embark on a process management journey are generally looking to improve performance in one way or another. Having a strong process management foundation makes the improvements more successful; however, organizations don’t always know how to get started. I’m excited to share that…
Each year APQC surveys process professionals to understand their priorities and challenges for the upcoming year. For at least the past three years, the top three priorities and challenges have remained the same – process management, continuous improvement, data and measurement. Do you think 2025…
End-to-end processes are cross-functional processes that comprise all the steps to accomplish a specific outcome or goal. Defining and mapping end-to-end processes (E2E) have been the number one process management challenge for at least the past three years. End-to-end processes, value chains, and…
Did you know that 97% of organizations focus on process management? While their primary focus is designing and mapping end-to-end processes, organizations are also focused on foundational concepts such as picking the right KPIs, improving maturity, strategic alignment, and embedding a process-…
Financial results are by far the top measure used as a primary KPI in organizations. Out of the seven KPI categories to choose from in an APQC survey, respondents’ top 5 KPIs were spread out across the categories, including: financial, customer-centric, personnel, and manufacturing operations KPIs.…
Best-practice organizations know that choosing the right KPIs is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable insights into an organization’s performance, helps identify current challenges and opportunities, and aligns with the…
A key performance indicator (KPI) is a specific measure used to gauge a quantifiable component of an organization’s performance at the functional, process, or activity level. KPIs typically correspond to the organization’s critical success factors and business goals. APQC conducted a survey to…