An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both understand where processes begin and end and how processes align and interact
APQC’s Process Classification Framework (PCF)® can help an organization map processes by providing a hierarchical framework for standardization. Its leveled breakdown of process groups, processes, tasks, and activities can help organizations assess the current state of processes, define processes, and build process maps.
This article details how to ensure process mapping encompasses an end-to-end understanding of work processes.