How to Transfer Knowledge Through Structured Elicitation

Published On:
August 27, 2020
Authored By:
APQC
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One of the primary goals of knowledge management (KM) is to transfer knowledge from those who have it to those who need it. To do this, KM teams need to pull knowledge out of people’s heads. This is called elicitation, and it can be trickier than you might expect. Without support and facilitation, knowledgeable people often struggle to explain what they know—and even with support, the process of extracting complex knowledge can be challenging and time-consuming. That’s why smart KM teams evaluate whether elicitation is the right approach for a given knowledge need, consider a variety of elicitation techniques and approaches, and use best practices to increase the rate of success.