Training Course Catalog

This course will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will simulate being part of a diverse KM team that represents the competing needs, perspectives, and focus areas that are typical in many organizations.

This course drills into the four phases of benchmarking - plan, collect, analyze, and apply - with a focus on the techniques and skills needed to perform benchmarking projects.

This workshop will introduce participants to a variety of processes and tools to track the impact of KM activities on business processes and organizational outcomes.

The course will walk through the structure of Business Process Management (BPM), highlighting the fundamentals of business case components, including hard and soft benefits and costs.

Participants will step into the operational roles of a high-volume transactional service industry and
work together to get the job done. While simulating ever-increasing performance requirements,
limited resources, and typical constraints on change, each iteration will allow for team-based
improvements that demonstrate the power of working together to find common solutions that
benefit the whole.

In this course, participants will learn essential process mapping techniques and how to link critical knowledge assets to the processes. Through real-life examples and practical tips, participants will gain insights on how to apply these techniques for tangible benefits in your organizations.

This workshop presents measurement essentials learned through APQC's research and hands on work with organizations. The session will include strategies for securing organizational buy-in and trust for selected measures.

This course covers the essentials for process maturity assessments within any organization, demonstrating how to build a maturity model and apply it as part of continuous improvement across the business.

This course will help organizations understand how to evolve, sustain, and continuously improve their KM programs. Participants will develop use cases documenting real-life scenarios focused on their current KM capabilities and gain insights for improving their scenarios.

This course will discuss the foundational principles for effective governance that can be applied in
both process management and knowledge management.

This course is designed to give knowledge leaders the tools and strategies they need to succeed, whether they’re launching a large transformative initiative or keeping one fresh. Data from APQC research will be introduced that leaders can use to make a business case for advancing their knowledge management efforts.

The process performance workshop prepares participants to understand process performance measurement and the importance of monitoring and controlling their processes.

This course illustrates the overlap and alignment of process and knowledge techniques, shows how knowledge and process workers can leverage the cross-over skills and working together, and how sustainable change within organizations can only be achieved with both.

This two-day intensive boot camp is designed to provide participants with the knowledge and
practical skills necessary to apply knowledge practices and principles in your organization.

This course is organized around APQC’s Seven Tenets of Process ManagementSM and characteristics of high-performing, best-practice process-managed organizations. Participants will learn about each of the seven tenets and how they work together to build a strong process management approach.