Enhancing Team Performance with Process Improvement (Learning Lab)
Course Description
This Learning Lab furthers the understanding of the learning outcomes from the Process Improvement: Identifying and Prioritizing Improvement Opportunities Instructor Led course through hands-on applications.
Team-based process improvement practices have a transformative impact on operational performance. This course will focus on how to identify, prioritize, and select the “right” improvement opportunities. It is not simply a matter of fixing what “is broken,” but rather understanding what the business needs are, then developing solutions that will make a significant impact. Participants will step into the operational roles of a high-volume transactional service industry and work together to get the job done. While simulating ever-increasing performance requirements, limited resources, and typical constraints on change, each iteration will allow for team-based improvements that demonstrate the power of working together to find common solutions that benefit the whole.
Learning Outcomes
- Organize and align across processes
- Adapt to changing requirements and constraints
- Harness the improvement power of the team through engagement and coordinated change
- Leverage a structured process improvement approach
- Utilize data in process improvement and process management
Audience
- Process management leaders, improvement practitioners and SMEs who will be designing, improving and leading processes.
- Process workers, managers, and change agents that need skills to affect improvement of process performance and outcomes.
Syllabus
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- Participants Receive Role Information and Introduce Themselves to Assigned Teams
- Set Up Simulation
- Explain Details of Simulation
- Explain Event Request Form
- Establish Ground Rules for Round 1 of Simulation
- Perform First Simulated Work Round
- Collective Discussion on Round 1 Activity
- Show Scorecard for the Simulation
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- Process Management
- Improvement Model
- Process Model
- Voice of Customer
- Process Performance and Monitoring
- Process Improvement Model
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- Process Improvement Model
- Develop the Future State
- Constraints for Round 2
- Improvement Session-Activity
- Round 2
- Round 2 Wrap-Up
- Debrief Round 2
- Round 2 Results
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- Performance Summary Scorecard
- Improvement Techniques
- Airline Seat Selection
- Redesign Options
- Constraints for Round 3
- Redesign Session-Activity
- Round 3
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- Monitor and Control
- Process Centric Approach
- PCF to Value Chain
- APQC Process Approach
- Wrap-Up
As an IACET Accredited Provider, APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
