Applying Knowledge Practices in the Flow of Work (Learning Lab)
Course Description
This Learning Lab furthers the understanding of the learning outcomes from the Embedding Knowledge In the Flow of Work Instructor Led course through hands-on applications.
KM practices make the most impact when they are embedded into how work gets done. This course will focus on how to use principles of process design and analysis to help knowledge flow across the enterprise. A knowledge management governance focused on processes and roles will be introduced and used to support interactive exercises. While we can aid the transfer and application of better knowledge practices through training and other above-the-flow activities, people are more likely to embrace and apply practices that are part of how work is defined and managed. Participants will step into a typical workplace environment to confront challenges like finding and reusing knowledge and see how these challenges impact performance and morale. Working with KM experts, the team will identify critical knowledge needs and redesign the workflow such that knowledge is captured and transferred while the work is being performed.
Learning Outcomes
- Identify critical knowledge
- Align and embed knowledge practices within business processes
- Support knowledge engagement and enable change at the line employee level
Audience
Anyone tasked with leading or supporting a knowledge management initiative or program in their organization.
Syllabus
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- Scenario Introduction
- Critical Knowledge
- APQC Knowledge Flow Process
- SIPOC
- KM Approaches
- Scenario Overview
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- Instructions & Assumptions
- Information Packets
- Analyze Stakeholder Interview Notes
- KM Value Proposition
- Identify Opportunities to Apply KM & Improve Knowledge Sharing
- Debrief
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- Instructions & Assumptions
- Analyze Knowledge Map
- Identify Risks or Issues from the Knowledge Map
- Debrief
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- Instructions & Considerations
- Identify Critical Knowledge
- Identify Opportunities to Embed Knowledge in Workflows
- Identify 1-2 KM Approaches
- Debrief
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- Instructions & Considerations
- Design the Pilot Opportunity
- Success
- Debrief
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- EKITF Best Practices
- Wrap Up
- Course Evaluation
As an IACET Accredited Provider, APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
