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Evaluating and Improving Process Maturity
Course Description
This course covers the essentials for process maturity assessments within any organization, demonstrating how to build a maturity model and apply it as part of continuous improvement across the business. Participants will learn about maturity models and how to develop a methodology to use them. In addition, they will learn how to select or create a process maturity model, and use maturity results to select and manage improvements.
Learning Outcomes
- Understand the difference between process management and process maturity
- Learn how to conduct maturity assessments
- Learn how to tailor maturity assessments to specific business needs and outcomes
Audience
Process management leaders or practitioners who are aligning and standardizing processes across their organization.
Continuing Education Units (CEUs)
0.4 - 0.8
As an IACET Accredited Provider, APQC offers between .4 and .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Syllabus
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- Activity – Process and Process Management Expectations
- Process Definition
- APQC’s Process Approach
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- Examples of Maturity Models
- Maturity Models – Domains, Levels, and Characteristics
- Uses of Maturity Models in Organizations
- Seven Tenets of Process Management Maturity
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- Process Capability Maturity
- Process Maturity – Single Process
- Process Management Maturity – Enterprise
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- Types of Assessments
- Assessment Tools & Techniques
- Basic Assessment Steps
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- Avoid Random Acts of Improvement
- Elements of a Good Business Case
- Example: Improvement Roadmap
- Change Management is Essential
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- Identification, Prioritization & Type
- Types of Models
- Types of Assessments
- Method of Assessments
- Tools and Techniques
- Customers & Stakeholders
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- Highlights and Wrap-Up
- Course Evaluation