Building a High-Powered KM Strategy (Learning Lab)
Course Description
This Learning Lab furthers the understanding of the learning outcomes from the Building a High-Powered KM Strategy Instructor Led course through hands-on applications.
Find success in defining, refining, and aligning a Knowledge Management (KM) strategy that is right-sized to the business. This course will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will simulate being part of a diverse KM team that represents the competing needs, perspectives, and focus areas that are typical in many organizations. Through a series of iterative working sessions, the team will learn to align, coordinate, and rally around a common KM strategy that will chart a course to focused and value-producing change. Working together, the team will produce a KM strategy that has shared ownership and can be implemented across the organization.
Learning Outcomes
- Uncover common and less common goals and needs across diverse stakeholders and teams,
- Develop a KM strategy that directly addresses shared needs, and
- Gain buy-in and drive collaboration for putting the strategy into action.
Audience
Individuals in organizations who are developing their KM programs, preparing a budget for KM, and building standard, replicable KM processes.
As an IACET Accredited Provider, APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Syllabus
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- APQC’s Knowledge Flow Process
- KM Approaches Enable Knowledge Flow
- APQC Knowledge Management Framework
- Scenario Introduction
- Roles & Responsibilities
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- Round 1 Instructions
- Activity
- Round 1 Debrief
- Roadblocks to Success
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- Round 2 Instructions
- Activity
- Round 2 Debrief
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- Round 3 Instructions
- Activity
- Round 3 Debrief
- Roadblocks to Success
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- Round 4 Instructions
- Activity
- Round 4 Debrief
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- Strategic Framework
- Have A Plan
- Knowledge is a Strategic Asset
- TCK Best Practices
- Techniques to Identify Critical Knowledge
- Bring It All Together
- Start with Clear-Eyed Assessment of Needs and Current Practices
- Assess the Current State
- Focus on Most Urgent Challenges & Opportunities
- Define Your KM Strategic Framework
- Common KM Objectives
- Strategy Example
- Define the Strategy Requirements
- Confirm Scope
- Identify Resource Requirements
- Common KM Core Team Roles
- Business Roles Drive KM Success
- Example: KM Roles in the Business
- Link KM Strategies to the Desired Outcomes
- KM Capabilities
- Assess Critical Success Factors, Gaps, and Potential Risks
- Scale and Improve Based on What Works
- Focus on the Fundamentals
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- Highlights and Wrap-Up
- Course Evaluation