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Conducting Benchmarking Projects
Course Description
Understanding how to plan and conduct benchmarking activities results in more successful and trusted information for decision-makers. This course drills into the four phases of benchmarking - plan, collect, analyze, and apply - with a focus on the techniques and skills needed to perform benchmarking projects. These skills vary by type of benchmarks and their expected use, as well as the form it is provided to the target audiences.
Learning Outcomes
- Benchmark scope
- Detail the benchmark methodology of planning, collecting, analyzing, and adapting the data from a benchmarking perspective.
- Understand why and how to scope benchmarking efforts
- Demonstrate skills for APQC's proven benchmarking methodology - plan, collect, analyze, and adapt
- Scale benchmarking to align with the needs and expected applications of the stakeholders
Audience
Benchmarking managers and specialists who will conduct projects to measure and compare performance within an organization.
Continuing Education Units (CEUs)
0.4 - 0.8
As an IACET Accredited Provider, APQC offers between .4 and .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Syllabus
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- Organizational Readiness Assessment for Benchmarking
- Defining the Scope
- Benchmarking Scope: Template
- Creating a Business Value Path
- Business Value Path Example
- What to Measure?
- Metric Examples
- Challenges of Metrics/KPIs
- APQC’s Benchmarking Methodology
- APQC’s Benchmarking Code of Conduct
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- Benchmarking Structure
- Roles and Responsibilities of Benchmarking Team Members
- Plan: Purpose
- Plan: Tools
- Plan: Deliverables
- Plan: Keys and Roadblocks
- The Art of Survey Design
- Subjective Rating ≠ Metrics
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- Collection Process
- What is Secondary Research?
- Secondary Research PDF Download
- The Screening Process
- Primary Research – Finding Partners
- Screening Survey Email Template
- Selecting the Right Partners
- Selection Tool Instructions
- High-Yielding Screening Survey
- Detailed Questionnaire Design
- Site Visit Guide
- Conducting Interviews
- Collect: Tools
- Collect: Deliverables
- Collect: Keys and Roadblocks
- Preferred Collection Type
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- Data Validation is Critical
- Data Analysis: Descriptive
- Data Normalization
- Example of Summary Statistics
- Relationship Testing
- Data Analysis: Qualitative
- Analyze: Tools
- Analyze: Deliverables
- Analyze: Keys and Roadblocks
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- The Final Report
- Adapt Tools
- Adapt: Deliverables
- Adapt: Keys and Roadblocks
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- Highlights and Wrap-Up
- Course Evaluation