Training Course Catalog

This course provides a comprehensive overview of the dynamics of change, assessing readiness, crafting change strategies, implementing change, and sustaining momentum. At the end of the course, participants will be equipped with the knowledge and skills to support organizational change efforts as a practitioner, engage leaders, and foster a culture of continuous improvement and innovation.

This course will walk you through the fundamental tenets of the Master Planning for Innovation (MPI) methodology and show you how to align around important change initiatives; establish clear authority and responsibilities; establish clear roles and deliverables; appropriately resource and plan for change; and organize your information management and flow.

Learn how to identify, assess, and select process improvements, pick the right improvement approach and manage the change process, and integrate and align different improvement initiatives across the organization.

During this course, you will learn about common process analysis techniques and when/how to apply them for varying types of processes.

APQC’s Process Basics learning path is designed to provide foundational understanding and skill development toward proven techniques and practices for design and management of the work done across an organization. The courses include training on process and process management best practices that work across all sizes and types of organizations. You will gain understanding of critical process design practices that not only produce an effective and efficient process, but also make it sustainable and enable both continuous and transformative improvement.

In this course, participants will learn how to design, implement, and manage effective business processes and document critical process knowledge using various tools such as process frameworks, model current and future state, and prepare process definition documents, SIPOC models, and RACI charts. They will also understand how to ensure alignment with organizational goals and create agility to changing environments.

In APQC’s Process Framework Essentials course, you'll explore the structure, core principles, and practical applications of frameworks, with real-world examples. The course covers essential skills for selecting, designing, and applying process frameworks for various value-driven purposes. You'll also learn how to adopt or customize a process framework, including APQC's Process Classification Framework®, for your organization to enhance process management, content management, and benchmarking.

This course is organized around the Seven Tenets of Process Management. Participants in this course will learn about the process lifecycle and how the seven tenets guide mature process practices; details and examples for each of the seven tenets; and how the seven tenets work together to build a strong process management approach.

This course will help participants understand how to match their organizations’ knowledge needs with the right capture and transfer approaches. It will include an overview of best practices for critical knowledge transfer and help participants understand needs to support access, refresh, and apply critical knowledge to realize the value.

This course provides an overview of benchmarking principles and common approaches, and an emphasis on how organizations leverage benchmarking to focus, guide, and realize value-driven improvement and change.

This workshop will focus on strategies and approaches to systematically measure the efficiency of KM. Through discussion and activities, participants will learn what measures are appropriate for the KM approaches they are using and how to track and interpret those measures over time. 

Participants will step into a typical workplace environment to confront challenges like finding and reusing knowledge and see how these challenges impact performance and morale. Working with KM experts, the team will identify critical knowledge needs and redesign the workflow such that knowledge is captured and transferred while the work is being performed.

In this highly interactive course, participants will reference other organizations’ experiences as they consider and discuss their own organizations and their level of maturity. At the end of this course, participants will understand the seven core components of an effective system and the benefits of an external review. In addition, they will know how to conduct a quick “check-up” of their own organizations.

This course will focus on the 10 common impediments to knowledge sharing inside organizations. Participants will learn techniques to systematically identify and mitigate these common knowledge-sharing barriers in the context of their own organizations.

This course will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will be introduced to a four-phase strategic planning methodology, as well as common definitions and terms used in strategic planning.