Create a Value Path for Your KM Approach
Course Description
Value path measurement is a more sophisticated Knowledge Management (KM) approach that involves evaluating how KM activities influence business processes and outcomes. Tracing links between knowledge sharing and key cost, quality, and efficiency metrics goes a long way toward proving that KM is a value-added business process that yields a positive return on investment.
This workshop will introduce participants to a variety of processes and tools to track the impact of KM activities on business processes and organizational outcomes. Value scope statements will be used to understand business outcome expectations and guide discussions. In small group exercises, participants will learn how to develop and align KM measures to business measures using value path analysis and APQC’s measurement alignment worksheet. In addition, participants will understand how telling a compelling story with value path examples can show how KM is linked to business priorities.
Learning Outcomes
- Identify measurement frameworks that align knowledge management to business processes and outputs.
- Understand how to use APQC’s Value Path technique.
- Use stories to link the cause and effect identified with value paths.
- Gain insight into ways to build knowledge management buy-in.
Audience
Business leaders and knowledge practitioners who need to focus their knowledge capture and transfer efforts where the greatest value exists.
As an IACET Accredited Provider, APQC offers between .4 and .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Syllabus
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- Welcome and Introductions
- Ice Breaker Activity
- Logistics and Ground Rules
- Learning Objectives
- Gauging the Value and Impact of Knowledge Management
- Activity
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- APQC’s Level of KM Maturity
- General KM Approaches and Activities
- Link KM Activities to the Business
- Aligning KM to the Business Value
- Measurement and Your Audience
- Involve Key Business Stakeholders
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- Aligned Measures Tell a Meaningful Story
- Components of Your “KM” Story
- Develop Your Story
- Value Path Activity
- The Big Picture
- Case Study Example
- Value Path Logic Example 1
- Value Path Logic Example 2
- Value Path Logic Example 3
- Value Path Template
- Activity
- Recap
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- Activity
- Value Path Scope
- Measures
- Soft and Hard Measures
- KM Measurement Dashboard
- What Measures Should Be Considered?
- Value Path Measures Example 1
- Value Path Measures Example 2
- Value Path Measures Example 3
- Activity
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- Case Study
- Steps to Creating and Sustaining a KM Measurement Program
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- Highlights and Wrap-Up
- Course Evaluation