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Building a High-Powered KM Strategy
Course Description
This course will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will be introduced to a four-phase strategic planning methodology, as well as common definitions and terms used in strategic planning. Using APQC’s strategic planning worksheets, participants will be guided through developing goals, objectives, strategies, and actions for KM.
Learning Outcomes
- Understand common terms used in strategic planning
- Learn best-in-class strategic planning methodology and frameworks
- Participate in a strategic planning Process for knowledge management
- Learn the requirements for a KM strategic plan
- Collaborate and Learn from other course participants
Audience
Individuals in organizations who are developing their KM programs, preparing a budget for KM and building standard, replicable KM processes.
Continuing Education Units (CEUs)
0.4 - 0.8
As an IACET Accredited Provider, APQC offers between .4 and .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Syllabus
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- Why We Do Strategic Planning
- What is a Strategic Plan?
- KM Program Elements in Place
- Common Terms in Strategic Planning
- Key Success Factors
- Activity – Strategic Planning Process
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- Strategic Planning Framework
- Start with Clear-Eyed Assessment of Needs and Current Practices
- Get Prepared – Knowledge Management Strategy
- Assess the Current State
- Example: Knowledge Management Analysis
- Determine the Status of Your KM Program’s Maturity
- KM Capability Assessment Tool
- Activity – KM CAT Objectives
- Example #1 – Organization Vision, KM Purpose, Objectives, and Goals
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- Key Activities for Strategic Planning for Knowledge Management
- KM Strategic Planning Document
- Common KM Objectives
- “SMART” Goals
- Example #2 – KM Objectives & Strategies
- Example #3 – KM Strategic Objectives and Goals
- Key Activities for Strategic Planning for KM
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- Example #4 – Strategies and Key Activities
- Example #5 – Potential Strategies
- KM Strategies
- Activities
- Link the Strategies to the Desired Outcomes
- Bringing it All Together (Example #5)
- Activity – Identify Strategies to Support Objective
- Key Activities for Strategic Planning for KM
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- Confirm Scope
- Resource Requirements
- Common KM Core Team Roles
- Business Roles Drive KM Success
- Align Measures to Demonstrate Impact
- Categories of Measurement
- KM Capabilities and Enablers
- Activity – Detailed Strategic Plan
- Key Activities for Strategic Planning for KM
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- Final Consideration – The User Experience
- Highlights and Wrap-Up
- Course Evaluation