Creating Clarity through Process Standardization: ProUnitas Case Study

Houston-based ProUnitas connects schools with public services so that teachers can focus on teaching and students can focus on learning. The new, grant-funded nonprofit has built a model for facilitating the effective entry, coordination, and implementation of educational, health, and social services for students by providing the infrastructure for schools to partner with existing services. ProUnitas connects students with whatever help they need, be it counseling, mentorship, tutoring, health care, food, clothing, or shelter on school campuses.

APQC interviewed President and CEO Adeeb Barqawi about ProUnitas’ process management approach and its use of APQC’s MosaiQ® for its ten-person staff to effectively serve one of Houston’s poorest neighborhoods.