How Mature KM Organizations Leverage Emerging Technology
As organizations increasingly pilot and adopt emerging technologies like artificial intelligence (AI) and generative AI, Knowledge Management (KM) teams have more opportunities than ever to step into the spotlight as a key ally for the business. The most valuable asset that KM brings to the table isn’t its technical expertise—although this is often substantial—but instead its focus on people.
In this article, you will learn what sets mature KM programs apart from less mature programs when it comes to investing in new technologies, implementing them, and realizing their benefits. We also provide resources that can help you start or continue your own journey toward greater KM maturity.
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