Value Path Measurement for Knowledge Management

Published On:
August 21, 2017
Authored By:
Members-Only Content:

Most organizations make some effort to measure participation in their knowledge management (KM) programs, but the best-of-the-best go beyond simply tracking activity levels. A more sophisticated approach, called value path measurement, involves evaluating how KM activities influence business outcomes.

This article covers the basics of value path measurement by walking through an example of an organization that uses communities of practice to encourage the sharing of lessons learned.