KM Consulting in a Pharmaceutical Company

Published On:
December 12, 2023
Authored By:
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Novartis AG is a leading global medicine company based in Switzerland. The organization reported revenue of $50.5 billion in 2022, and its products reach nearly 800 million people globally, making it one of the largest pharmaceutical companies in the world. With more than 70,000 associates from 140 nationalities across locations worldwide, Novartis has established itself as a prominent player in the industry.

APQC interviewed Stefano Dal Santo, Head of Knowledge Management, and Joseph Pisari, KM Team Lead, at Novartis. During the interview, they discussed the organization's successful knowledge management (KM) program, which achieved Level 3 maturity (3.23) at a business unit level using APQC's KM Capability Assessment Tool. The KM team at Novartis utilizes a consulting approach to understand the root cause of issues and designs solutions that meet business objectives. Topics covered include: 

  • How the KM team consults and collaborates with business partners 
  • Key skills and capabilities for KM consulting
  • How the organization uses AI to turbocharge search 

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