Understanding KM Maturity Capabilities: Change Management

Published On:
October 29, 2021
Authored By:
Members-Only Content:

This tool outlines how change management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the change management section of APQC’s KM Capability Assessment Tool, it explains:

  • What the question means
  • What we expect to see in organizations that exhibit the capability
  • Measures and indicators that can be used to detect the capability
  • Relevant templates or examples