Quantifying KM’s business impact isn’t easy, but new data analysis and reporting capabilities make it more practicable. In this webinar, APQC KM experts Cindy Hubert, Darcy Lemons, and Lauren Trees explain the best strategies and methods. They walk through:
- picking the right business measures,
- tying KM activities to outcomes that matter, and
- communicating the correlations so that they resonate with key stakeholders.
This is a recording of the webinar; click here for a copy of the presentation slides.