Organizations use process-based knowledge maps to document knowledge assets (people, expertise, or content) required to execute a particular business process. A process-based knowledge map provides an explicit picture of who has the knowledge, where it is located, who owns and validates it, and why it is important. The ultimate objective of process-based knowledge mapping is to reveal gaps in process knowledge—that is, areas in which critical knowledge is missing or obstacles that impede the flow of knowledge to individuals and systems that need it—in order to improve process efficiency and efficacy.
This document describes APQC’s process-based knowledge map template and provides detailed instructions for leveraging this tool in your organization. Click here to download an editable template in Microsoft Excel.