Knowledge Management and Process Management: A Winning Combination for Continuous Improvement

Published On:
January 04, 2024
Authored By:
APQC
Members-Only Content:

By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and efficiency. As a cornerstone of organizational culture, the marriage of PPM and KM also supports a powerful approach to strategic problem solving. 

This article, based on discussions with leading experts, describes best practices and potential pitfalls when attempting to fuse KM and PPM. 

Type:
Articles
Topics:
Benchmarking, KM Strategy, Knowledge Mapping and Flow, Process and Performance Management, Benchmarking, Measurement, Measurement, Process, Continuous Improvement

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