Knowledge Management and Process Management: A Winning Combination for Continuous Improvement

Published On:
January 04, 2024
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By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and efficiency. As a cornerstone of organizational culture, the marriage of PPM and KM also supports a powerful approach to strategic problem solving. 

This article, based on discussions with leading experts, describes best practices and potential pitfalls when attempting to fuse KM and PPM.