Digital and Its Role in Process

Last updated:
May 22, 2024
Authored By:

In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the organizations they support.

This research explores the role of digital technology in the process and performance space categorized by organizational size based on revenue, including:

  • Defining trends in digital and technology for the PPM space,
  • defining what organizations see as future needs and approaches for digital and technology in the PPM area,
  • and identifying leading PPM digital technologies and tools.