Digital and Its Role in Process: Quality Function Report

Published On:
April 10, 2024
Authored By:
APQC
Members-Only Content:

In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the organizations they support.

This report explores the role of digital technology in the process and performance space in the Quality Function, including:

  • Defining trends in digital and technology for the PPM space,
  • defining what organizations see as future needs and approaches for digital and technology in the PPM area,
  • and identifying leading PPM digital technologies and tools.
Also found in Digital and Its Role in Process
Type:
Data and Measures
Topics:
Process and Performance Management, Process
Tags:
Advanced analytics, Artificial intelligence (AI), Automation, Chatbots , Digital transformation, Digital workplace, Robotic process automation 

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