Process Management Maturity and Digital Investments

Organizations with more mature process management programs are more likely to invest heavily in emerging technologies, APQC research finds. These companies tend to have more money, more data, and dedicated process management teams to oversee implementation.

Based on the results of a February 2024 survey of over 450 process management professionals, this article examines organizations’ technology investment priorities through the lens of process management maturity. Our analysis suggests that as firms become more mature in their process management capabilities, they invest more in digital overall and increasingly target specific technologies, such as robotic process automation.