Variations in Digital Investment by Region and Industry

Spending on digital tools and technology at many large organizations will target enhanced data management over the next 18 months, likely serving as a precursor in many cases to deploying AI and other emerging-tech solutions. 

In February 2024, APQC surveyed process and performance management (PPM) professionals to better understand how they use digital tools and technologies in support of their organizations. This article discusses new insights into the types of technology that firms are pursuing, as well as how digital initiatives and budget allocations vary across regions and industries.